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Exam 10: Producing World-Class Goods and Services

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Question 41

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Superior Supplies has just agreed to help one of its biggest customers,Amalgamated Products,by participating in a just-in-time inventory system.From Superior's perspective as a supplier,this system will mean:

A) that they will have almost complete freedom in scheduling deliveries.
B) more effort and higher costs.
C) less emphasis on quality and greater emphasis on quantity.
D) a need to deliver large quantities at regularly scheduled intervals.

E) A) and B)
F) B) and C)

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Question 42

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___________ are a set of standards for quality management and quality assurance.

A) EPA 2000
B) ISO 14000
C) ISO 9000
D) TQM 2003/2004

E) C) and D)
F) A) and B)

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Question 43

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According to W.Edward Deming,the father of the quality movement,his cycle of quality control was: Plan,Check,Do,Act (PCDA).

CAD/CAM has made it possible to custom-design products to meet the tastes of small markets with very little increase in costs.

The European Union demands that all firms that want to do business with its member nations must satisfy ISO standards.

Process manufacturing physically or chemically alters materials to make a product.

Companies like Celestica and Ford have prospered and grown by:

How do today's companies make high-quality,custom designed products at very low cost?

Production creates:

One drawback of intermittent production processes is that they tend to be much slower than continuous processes.

___________ is an operations management system that makes sure that the right parts and materials were available at the right time

Many new manufacturers in Canada use continuous production processes.

What are some of the benefits of an Enterprise Resource Planning system?

To create their Deluxe Beef Sandwiches,Robbie's Roast Beef finely slices prime roast beef,stacks it on a sesame bun,adds special seasonings,cheese,onions,and mushrooms.The value added by Robbie's when it combines these ingredients to make a sandwich is known as:

In an evaluation of an area as a possible site for a facility location,quality-of-life considerations:

In making a location decision,businesses seldom consider "quality of life" in various locations,because factors that influence quality of life have little or no impact on profits.

Production management has been the traditional term used to refer to the activities managers perform to help their firms create:

Operations management in the service industry:

ABC Fabrics promotes itself as a specialty manufacturer that will produce according to customer specifications.This firm will probably be best served by using an intermittent process in production.

Flexible manufacturing systems use machines that are designed to do a multitude of tasks so that they can produce a variety of goods.