Question 1

The musty smell of old papers at a used bookstore is an example of an ambient condition.

Accepted Answer

A) True 
 B)False

Question 2

_____ conditions include background characteristics of the environment such as temperature and lighting.

Accepted Answer

A)   Ergonomic
B)   Holistic
C)   Physiological
D)   Ambient
E)   Environmentally-drivenF) C) and D)
G) A) and B)

Question 3

In its role as socializer,the servicescape should only be designed to aid in the socialization of customers.

Accepted Answer

A) True 
 B)False

Question 4

The last time Dominique traveled on an airplane she took an antihistamine before her flight to keep her ears unclogged and prevent an earache.Dominique took an antihistamine to prevent a(n) ____ response to the airplane's environment.

Accepted Answer

A)   Perceptual
B)   Emotional
C)   Cognitive
D)   Tensional
E)   PhysiologicalF) B) and E)
G) A) and E)

Exam 10: Physical Evidence and the Servicescape

The last time Dominique traveled on an airplane she took an antihistamine before her flight to keep her ears unclogged and prevent an earache.Dominique took an antihistamine to prevent a(n) ____ response to the airplane's environment.

Correct Answer
verified

The musty smell of old papers at a used bookstore is an example of an ambient condition.

Correct Answer
verified

In its role as socializer,the servicescape should only be designed to aid in the socialization of customers.

Correct Answer
verified

_____ conditions include background characteristics of the environment such as temperature and lighting.

Correct Answer
verified

Exam 10: Physical Evidence and the Servicescape

The last time Dominique traveled on an airplane she took an antihistamine before her flight to keep her ears unclogged and prevent an earache.Dominique took an antihistamine to prevent a(n) ____ response to the airplane's environment.

Correct AnswerverifiedShow Answer

The musty smell of old papers at a used bookstore is an example of an ambient condition.

Correct AnswerverifiedShow Answer

In its role as socializer,the servicescape should only be designed to aid in the socialization of customers.

Correct AnswerverifiedShow Answer

_____ conditions include background characteristics of the environment such as temperature and lighting.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified