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Clark, a newly appointed human resource manager at Gamma Corp., learns that several female managers have complained that the company has a "glass ceiling." Indeed, the top positions are all filled by men, but Clark isn't sure whether the pattern is just a coincidence. He agrees to investigate. Which condition, if it exists, would be evidence of a glass ceiling at Gamma?


A) Patterns of promotion are the same for women and men at Gamma.
B) Gamma has a formal process for identifying developmental needs.
C) Managers making developmental assignments consider whether stereotypes are influencing assignments.
D) Gamma has no formal mentoring program to ensure that the female managers have mentors.
E) Gamma is preparing for the retirement of its leaders.

F) B) and C)
G) A) and D)

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What is a component of a basic career management system?


A) sabbatical
B) goal setting
C) externship
D) team building
E) workplace ethics

F) C) and E)
G) All of the above

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________ increases an employee's ability to move into jobs that may not yet exist.


A) Development
B) Qualification
C) Physical appearance
D) Personal background
E) Ethnic culture

F) A) and D)
G) C) and D)

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A(n) ________ involves moving an employee into a position with greater challenges, more responsibility, and more authority than in the previous job.


A) appraisal
B) demotion
C) promotion
D) transfer
E) externship

F) A) and C)
G) None of the above

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Most employee development occurs through formal education programs.

A) True
B) False

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The most frequent uses of assessment are to identify employees with managerial potential to measure current managers' strengths and weaknesses.

A) True
B) False

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Acting as a mentor gives managers


A) career support and sponsorship.
B) increased visibility among the organization's managers.
C) a chance to talk about their worries.
D) a chance to develop their interpersonal skills.
E) a greater opportunity to be promoted.

F) A) and B)
G) B) and E)

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Milton Inc., a software company, conducts Inscape's DiSC inventory assessment to evaluate its employees. The assessment reveals that there are very few employees who are calm, supportive of others, and work far ahead of any deadlines. Which DiSC category applies to the employees described in the scenario?


A) influence
B) conscientiousness
C) steadiness
D) dominance
E) intelligence

F) D) and E)
G) C) and D)

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An employee's tolerance for uncertainty and the ability to get along with others are assessed in


A) leaderless group discussions.
B) in-basket exercises.
C) personality tests.
D) role plays.
E) interviews.

F) A) and B)
G) None of the above

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The energy dichotomy of the Myers-Briggs Type Indicator indicates


A) the preparations individuals make before making decisions.
B) the amount of consideration individuals give to their own and others' values and feelings.
C) individuals' degree of introversion or extroversion.
D) the hard facts of a situation.
E) individuals' tendency to be either flexible or structured.

F) A) and E)
G) C) and E)

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What is true of job enlargement?


A) It is a systematic approach to help an organization modify its core processes to achieve more efficient results.
B) It aims at greater productivity through reduced application of mental and physical effort.
C) It attempts to motivate employees by giving them the opportunity to use specific skill sets.
D) It involves moving employees through a series of job assignments in one or more functional areas.
E) It involves adding challenges or new responsibilities to employees' current jobs.

F) A) and C)
G) B) and E)

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Daniel, an accounting manager at Plot Co., agreed to work with a coach. He chose this in order to become more of a team player, which would, in turn, lead him to being considered for a larger role in management. After two months, however, he complained to the human resource manager that the process was time-consuming and he has not seen any positive results. Which response to Daniel's complaint would best reflect how coaching can contribute to employee development?


A) A coach generally starts by asking challenging questions, so the coach should be replaced.
B) Results should show up after several weeks-so Daniel must not be practicing.
C) Getting results can take several months-and the employee has to keep practicing.
D) The coach should have defined Daniel's goals and motives more specifically.
E) The coach should meet with Daniel every six months until he improves.

F) A) and E)
G) All of the above

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Which statement is true of the relationship between training and development?


A) Training is future-oriented, while development is focused on one's experiences in the past.
B) Training prepares employees for management careers, while development is for learning entry-level skills.
C) Participation in training is voluntary, but most organizations require participation in development activities.
D) The goal of training is preparation for the current job, while the goal of development is preparation for future job opportunities.
E) Training is often an ongoing process, while development tends to be a short-term process.

F) B) and C)
G) All of the above

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What is a potential problem of job rotation?


A) Employees typically develop a short-term perspective on their problems and solutions.
B) Employees generally earn less.
C) Promotions usually take longer.
D) Employees typically develop specialized skills but fail to use them due to quick rotations.
E) Job rotation decreases employees' understanding of different company functions.

F) C) and D)
G) None of the above

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How do organizations use psychological tests as an assessment tool?

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Organizations with sophisticated develop...

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What is true of in-basket exercises?


A) They require teams of five to seven employees to work together to solve assigned problems within a certain time period.
B) They are paper-and-pencil tests designed to measure participants' communication styles and skills.
C) They simulate the administrative tasks of a manager's job, using a pile of documents for the employee to handle.
D) They require participants to take the part of a manager or employee in a situation involving the skills to be assessed.
E) They require the use of interest and aptitude tests to evaluate an employee's vocabulary, general mental ability, and reasoning skills.

F) C) and D)
G) A) and B)

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Linda, an employee of Fortitude Co., is having trouble in her current position. Her manager's constant feedback is that she does not maintain consistency in her work. In a meeting with Linda's manager, the HR team decides to shift her to a department that would not require as much skill as her current position requires. In this scenario, which approach to employee development is Linda experiencing?


A) a promotion
B) a downward move
C) a transfer
D) a sabbatical
E) a job enlargement

F) A) and B)
G) A) and C)

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Assessment centers are primarily used to identify employees' technical skills.

A) True
B) False

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Jacob, the vice president of Money-Makers, is reviewing the development program for the company's middle managers. He notes that management development includes psychological profiles and mentors, as well as lateral moves to positions that give managers a broader view of the company. Jacob would like to add a component of formal education. Which option could be included in this new component?


A) on-the-job training in the basics of managers' current jobs
B) opportunities to sign up for sessions with a life coach
C) a program of externships at local charities
D) workshops involving business games and simulations
E) 360-degree feedback

F) D) and E)
G) C) and D)

Correct Answer

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John, a senior editor at TSS News, asks Ronda, the editor-in-chief, for a sabbatical. Which statement best explains why TSS News would pay John during the sabbatical, if Ronda approves it?


A) John will use the time to try his hand at acquiring skills in various other departments.
B) While John is away, Ronda can promote another senior editor on the team.
C) During the sabbatical, John can develop new skills and refresh his existing ones.
D) John's salary cannot be matched by any other company in the local area.
E) During the sabbatical, John will have more time to spend with family members.

F) B) and C)
G) B) and D)

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