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Exam 12: Teamwork

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Question 41

Multiple Choice

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________ is defined as a process in which one party perceives that its interests are being opposed or negatively affected by another party.

A) Conflict
B) Constructive disagreement
C) Ethical lapse
D) Cognitive dissonance
E) Avoidance

F) A) and B)
G) All of the above

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Question 42

Multiple Choice

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________ make decisions about managing and carrying out major production activities but still get outside support for quality control and maintenance.

A) Self-designing teams
B) Interest groups
C) Focus groups
D) Semiautonomous work groups
E) Traditional work groups

F) B) and C)
G) A) and B)

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Question 43

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Groups always keep progressing from one stage of team leadership to the other; they never remain at any level for a long time.

In the context of working relationships between teams, ________ exist when top management centralizes an activity to which a large number of other units must gain access.

Averi Coleman, vice president for operations, told her CEO, "It wasn't easy, but my management team devised an approach for ________ based upon performance and cooperation. This was only made possible because my management team members are truly interdependent and, therefore, must cooperate to attain our division's goals."

________ work toward a one-time product, disbanding once their work is completed.

Toby told his boss, "Yolanda, I don't understand it. Our first team meeting went so well. But, in the second meeting, things got pretty stormy. We were all blaming each other for our lack of progress, and hostility and conflict took over. Egos rose to the surface, and people began ________. Finally, we agreed to cool off and meet again next week to agree on our shared goals."

Elaborate on the responsibilities of team leaders.

________ are described as different sets of expectations for how different individuals should behave.

An effective practice for building teams that are cohesive and have high-performance norms is to

A(n) ________ is based on authority stemming from hierarchical rank and is responsible for the overall performance of the business unit.

________ refers to a team strategy that entails simultaneously emphasizing internal team building and achieving external visibility.

In a new team work environment,

________ are people who boost morale, give support, provide humor, or soothe hurt feelings within a group.

"Gary, a year ago I didn't believe that your setting up a performance competition among your division managers was going to be productive. I was wrong. All five divisions, including mine, turned in record profits. Now my staff are working incredibly well with staff from other divisions." Gary knows than an important part of building a cohesive and high-performing team is to

When trust is low, team members may spend more time trying to influence team dynamics to protect their own interests than performing their actual jobs.

Leo is a part of a 20-person team. He most likely feels that he is

For a cohesive group to make good decisions, it should establish a norm of constructive disagreement.

Compare and contrast the terms: accommodation, compromise, competing, and collaboration.

Evan was facing the most difficult project management challenge in his career. He would be heading up a team to design a complicated new software application. His team would be a "virtual" team. Thus, his team would