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Exam 3: The Organizational Environment and Culture

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Question 41

Multiple Choice

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When Kevin's Healthy-and-Good-for-You Fruit Juice Company acts on its own to promote the fruit juice industry as a whole, the company is practicing

A) competitive aggression.
B) competitive pacification.
C) public relations.
D) voluntary cooptation.
E) cooperative action.

F) All of the above
G) A) and B)

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Question 42

True/False

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Divestiture is entering a new market or industry with existing expertise.

A) True
B) False

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Question 43

Multiple Choice

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Identify the environmental factor that is a characteristic of an attractive environment.

As environmental uncertainty increases, managers must develop techniques and methods for collecting, sorting through, and interpreting information about the environment. Discuss four of these methods, explaining when and why each would be used.

Carroll Cereals Inc. is a major supplier to almost all grocery store chains. It has most of the valuable shelf space in the cereal aisle. Which of the following is true based on this information?

A popular low-cost airline, Budget Airways, has gone out of business. Although the service and price provided by the airline was what customers wanted, the larger airlines were able to drive the low-cost airline out of business through an aggressive price war. Which component of the competitive environment does this illustrate?

________ is the number of issues to which a manager must attend and the degree to which they are interconnected.

Which of the following organizational cultures are strongly characterized by goal achievement, environment exchange, and competitiveness?

When an industry matures, profits drop. Weaker companies are eliminated, and the strong companies survive.

________ is independent action to improve relations with competitors.

________ are approaches used by an organization that acts on its own to change some aspect of its current environment.

Which approaches should an organization adopt for managing uncertainty in a complex and dynamic environment?

________ is the immediate environment surrounding a firm, including suppliers, customers, rivals, and the like.

________ is the information necessary to decide how to best manage the competitive environment.

A hierarchical organizational structure values ________ and assumes that individuals will comply with the organizational mandates when roles are stated formally and enforced through rules and procedures.

Ralph, a regional sales manager, was asked to analyze whether his company should launch a marketing effort to become RightFoods' produce supplier this year. He found that Fresh Green Veggies currently has a supply contract with RightFoods that has three more years in its term; RightFoods would have to pay Fresh Green $0.5 million to break the contract. Also, Fresh Green has installed automated ordering/billing software in RightFoods' home office; RightFoods would have to spend $100,000 to replace it and retrain its staff. He concluded that RightFoods' ________ costs would be too high to seriously consider a change in supplier, thereby recommending that a marketing effort not be launched this year.

In an attempt to improve customer service, Hi-Tech Toys Inc. decided to assign a team to investigate the kinds of services offered by competing companies. The team discovered that a smaller company, VG Games Corp., seemed to have outstanding customer service. The team then determined the major differences between the two companies and developed a plan to incorporate the best elements of VG Games into Hi-Tech Toys. Which of the following is being implemented by Hi-Tech Toys?

At the deepest level of organizational culture are

The leadership style(s) of ________ is/are associated with a hierarchical culture.

You have been asked to report on the competitive environment in the restaurant industry; therefore, you develop the ________ necessary to decide how to manage in the given environment.