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Quick response and efficient consumer response delivery systems are most closely related to:


A) just-in-time inventory strategies.
B) freight forwarding.
C) piggybacking.
D) intermodal transportation.

E) None of the above
F) All of the above

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Bombardier makes corporate jets. The aircraft company relies heavily on outside suppliers for design support and to share development costs and market risks. For its newest plane, the Continental, Bombardier has about 30 prime suppliers-about ten of those have been involved since the initial design phase. Furthermore, as the owner of the defunct Lear Jet Corporation, Bombardier is the leading marketer of corporate jets. Bombardier is an example of a:


A) product champion.
B) director of distribution.
C) channel captain.
D) product captain.

E) None of the above
F) A) and D)

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Metro shopping centres receives ten bushels of Apples every day, they then sort them as either "A," "B," or "C" grade apples and price accordingly. This activity is known as:


A) storing
B) sorting
C) grading
D) financing

E) A) and D)
F) None of the above

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Which of the following statements about air carriers is true?


A) There are no space constraint limitations as to what can be transported in planes.
B) One advantage of air carriers is door-to-door delivery.
C) This method of transportation is especially effective for piggybacking.
D) They are commonly used for perishable flowers, clothing, and electronics parts.

E) A) and B)
F) A) and C)

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The computer system at Amazon's warehouse is integrated with their trucking company and suppliers, so that when someone places an order online, everyone in the chain receives a notice. This system is referred to as a(n) :


A) Electronic data interchange
B) Integrated information system
C) Reciprocal data exchange
D) Strategic information alliance

E) A) and B)
F) A) and C)

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A new company produces paint and other home decorating products. Its goal is to choose the best marketing channel arrangement that would give it the most control and the least amount of conflict. Which marketing channel arrangement should this Company choose?


A) an administered vertical marketing system
B) a contractual vertical marketing system
C) an integrated marketing system
D) a corporate vertical marketing system

E) B) and C)
F) A) and D)

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Wholly owned extensions of the producer that perform wholesale activities are known as:


A) Cash and carry wholesalers
B) Agents and brokers
C) General merchandise wholesalers
D) Manufacturer's branches and sales offices

E) A) and B)
F) A) and C)

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Reverse logistics is:


A) an inventory supply system that operates with very low inventories and requires fast on-time delivery.
B) a practice that involves unloading products from suppliers, sorting products for individual stores, and quickly reloading products on trucks, which will deliver the products to specific stores.
C) organizing a cost-effective flow of raw materials, in-process inventory, finished goods, and related information from point of origin to point of consumption to satisfy customer requirements.
D) the process of reclaiming recyclable and reusable materials, returns and reworks from the point of consumption or use for repair, remanufacturing, redistribution, or disposal.

E) None of the above
F) B) and C)

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Systems that are professionally managed and centrally coordinated marketing channels designed to achieve channel economies and maximum marketing impact are known as ________ marketing systems.


A) Integrated
B) Horizontal
C) Functional
D) Vertical

E) All of the above
F) C) and D)

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Which aspect of marketing would best be described by the following? The manufacturer is the body of the butterfly with many different suppliers accumulated on one side of the body for the left wing and a large number of buyers collected on the other side to form the right wing.


A) demand chain
B) supply chain
C) materials handling facility
D) logistical flow

E) C) and D)
F) None of the above

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Supply chain management impacts all of the following aspects of the marketing mix strategy EXCEPT:


A) pricing decisions.
B) the target market selection decision.
C) product mix decisions.
D) promotion decisions.

E) A) and B)
F) All of the above

Correct Answer

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A Ryder truck driver downloads delivery instructions from an onboard computer to help get supplies for Saturn, an automobile manufacturer. This is part of Saturn's ________.


A) wholesaling system
B) customer service system
C) target market coverage
D) just-in-time inventory system

E) A) and D)
F) B) and C)

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Dual distribution is considered illegal if:


A) channels are operated from two different states.
B) both channels are corporate owned.
C) there is an attempt to lessen competition by eliminating wholesalers or retailers.
D) one channel is a direct channel and the other is not.

E) B) and D)
F) None of the above

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International Products, Burlington, Ontario, a firm that sells industrial cleansers and lubricants wanted to sell its product to factories, hospitals, and labs in China, but it did not have the necessary expertise. As a result International Products hired Asia Marketing & Management to sell, stock, and deliver a full assortment of products to the Chinese market. Asia Marketing & Management is an example of a(n) :


A) retailer.
B) agent.
C) wholesaler.
D) business distributor.

E) B) and C)
F) C) and D)

Correct Answer

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The two types of channel conflict are:


A) divisional and organizational.
B) transactional and transformational.
C) external and internal.
D) horizontal and vertical.

E) B) and C)
F) A) and D)

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Which of the following is an element of total logistics cost?


A) advertising
B) new product development
C) inventories
D) personal selling

E) None of the above
F) A) and B)

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Hallmark Cards is able to maintain good dealer relationships because it limits the number and maintains the quality of outlets through which it sells. Hallmark uses ________ distribution.


A) extensive
B) exclusive
C) selective
D) intensive

E) B) and D)
F) A) and D)

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Supply chain managers balance total logistics cost factors against customer service factors. Customer service factors include:


A) time, assurance, responsiveness, and tangibles.
B) tangibles, dependability, responsiveness, and flexibility.
C) time, convenience, communication, and dependability.
D) assurance, reliability, flexibility, and tangibles.

E) A) and D)
F) C) and D)

Correct Answer

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In a direct channel, all channel functions are performed by:


A) wholesalers.
B) retailers.
C) brokers and agents.
D) producers.

E) A) and B)
F) None of the above

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Coppley has been a suit manufacturer in Hamilton, Ontario for over 100 years. They also own several retail stores, where their products are for sale. Coppley uses:


A) backward integration.
B) forward integration.
C) dual distribution.
D) horizontal integration.

E) A) and B)
F) A) and C)

Correct Answer

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