Question 1

How do you know if a company fosters an innovative culture and climate?

Accepted Answer

A)   It has a set of dependent processes and structures for how the company designs solutions.
B)   It allows for experimentation, failure, and risk taking.
C)   It focuses only on producing the products that have made it successful.
D)   It seeks feedback from a small think tank of individuals who have a pulse on consumers.
E)   It uses change agents to broker disagreements between management and innovators.F) A) and E)
G) None of the above

Question 2

According to the systems model of change, which of the following is NOT an input?

Accepted Answer

A)   the organization's mission statement
B)   the organization's vision statement
C)   the organization's products or services
D)   the organization's strategic plan
E)   an analysis of the organization's readiness for changeF) All of the above
G) A) and D)

Question 3

________ is the process by which a company determines if the intervention made a positive or negative difference.

Accepted Answer

A)   Reference innovation
B)   Evaluation
C)   Feedback
D)   Diagnosis
E)   Radical innovationF) B) and E)
G) B) and C)

Question 4

A(n)  ________ innovation is a change in the way a product or service is conceived, manufactured, or disseminated.

Accepted Answer

A)   procedural
B)   process
C)   product
D)   transformational
E)   adaptiveF) A) and D)
G) D) and E)

Question 5

At Toys and Games, employees know that during the December shopping season they are often required to work different schedules, weekends, and overtime. The December work schedules at Toys and Games is an example of a(n)  ________ change because workers have experienced it in the past. (They experience it every December.)

Accepted Answer

A)   reactive
B)   adaptive
C)   innovative
D)   incremental
E)   radically innovativeF) B) and C)
G) All of the above

Question 6

Beam Satellite Network has decided to offer a one-hour appointment window for customers needing installation or repair of its service, which will require the company to have several technicians on call. Beam hopes this practice will give it an advantage over the competition, none of which have adopted such a practice. Beam Satellite Network is introducing a(n)  ________ change.

Accepted Answer

A)   reactive
B)   innovative
C)   radically innovative
D)   adaptive
E)   activeF) A) and B)
G) A) and E)

Question 7

Which example best describes the benefits of OD?

Accepted Answer

A)   OD increases efficiency among employees in a firm.
B)   OD helps employees from two similar organizations work better together in a strategic alliance.
C)   OD is used with employees dealing with stress that comes from revitalizing an organization or adapting to a merger.
D)   OD aids in facilitating discussions of ethical issues in preparing a company's code of ethics.
E)   OD works with the CEO to determine how to increase profitability.F) A) and D)
G) B) and E)

Question 8

________ change is made in response to arising problems or opportunities. BP's response to an explosion on a drilling platform in the Gulf of Mexico is an example of this kind of change.

Accepted Answer

A)   Radical
B)   Incremental
C)   Proactive
D)   Reactive
E)   ProcessF) A) and B)
G) A) and C)

Question 9

Employees are likely to see an adaptive change as

Accepted Answer

A)   highly threatening.
B)   moderately threatening.
C)   least threatening.
D)   significantly complex, costly, and uncertain.
E)   totally unacceptable.F) B) and D)
G) B) and C)

Question 10

Which of the following is NOT one of the primary uses of OD?

Accepted Answer

A)   adapting to a merger
B)   improving recruitment
C)   managing conflict
D)   revitalizing an organization
E)   adapting to an acquisitionF) A) and B)
G) None of the above

Question 11

Which of the following is NOT a component of an innovation system?

Accepted Answer

A)   leadership
B)   human capital
C)   policies, practices, and procedures
D)   structure and processes
E)   philanthropic strategiesF) A) and E)
G) B) and E)

Question 12

The business management department at a local university began posting all assignments and other class materials to a learning management course website instead of creating a packet or printed materials for students to purchase each term. The business management department is implementing a ________ innovation.

Accepted Answer

A)   process
B)   product
C)   policy
D)   breakthrough
E)   reactiveF) D) and E)
G) A) and C)

Question 13

In the Internet Age, retailers like Amazon and Apple are not constrained by physical shelf space and can offer consumers a much wider variety of products; yet small sales, one or two rather than millions of items at a time, can produce big profits. This development is an example of

Accepted Answer

A)   the marketplace becoming more segmented and moving toward more niche products.
B)   declining population in developed countries.
C)   China becoming the second-largest economic power.
D)   the rise of business-to-business technology.
E)   instant-gratification shopping.F) B) and C)
G) A) and B)

Question 14

Walmart's implementation of RFID, a type of technology that allows it to improve inventory tracking, is an example of a(n)  ________ change because Walmart already had a very effective technology tracking system in place before it implemented RFID.

Accepted Answer

A)   reactive
B)   incremental
C)   cultural
D)   responsive
E)   proactiveF) C) and E)
G) A) and C)

Question 15

Social media (LinkedIn, Facebook)  can make the search for new employees more efficient. The rise of social media is an example of a(n)  ________ advancement or force.

Accepted Answer

A)   technological
B)   social or political
C)   market
D)   inside
E)   demographicF) B) and C)
G) A) and C)

Question 16

Which of the following factors increases an organization's ability to innovate?

Accepted Answer

A)   employees who build relationships with their peers
B)   employees who blame others for failure
C)   employees with a strong desire to acquire personal wealth
D)   employees who possess intrinsic motivation
E)   employees with a high tolerance for ambiguityF) C) and E)
G) A) and E)

Question 17

Lexie, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone understand why the deadlines are important. On which of the following internal forces is Lexie trying to have an impact?

Accepted Answer

A)   demographic characteristics
B)   shareholder, customer, and market changes
C)   manager's behavior
D)   human resource concerns
E)   social and political pressuresF) B) and E)
G) A) and E)

Question 18

The marketplace is becoming less homogeneous and moving toward more niche products.

Accepted Answer

A) True 
 B)False

Question 19

After Dottie's Gifts and Cards surveyed its customers, it discovered that its customers preferred the company's competition more than 75 percent of the time. The most frequently cited reason was customer service. During which stage of Lewin's change model should Dottie provide her employees with this information about the problems with customer service?

Accepted Answer

A)   stabilizing
B)   continuous improvement
C)   unfreezing
D)   changing
E)   refreezingF) B) and D)
G) C) and E)

Question 20

Crowdsourcing is an example of innovation.

Accepted Answer

A) True 
 B)False

Exam 10: Organizational Change and Innovation: Lifelong Challenges

Which of the following is NOT one of the primary uses of OD?

Correct Answer
verified

Correct Answer
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How do you know if a company fosters an innovative culture and climate?

Correct Answer
verified

In the Internet Age, retailers like Amazon and Apple are not constrained by physical shelf space and can offer consumers a much wider variety of products; yet small sales, one or two rather than millions of items at a time, can produce big profits. This development is an example of

Correct Answer
verified

Employees are likely to see an adaptive change as

Correct Answer
verified

According to the systems model of change, which of the following is NOT an input?

Correct Answer
verified

Which of the following is NOT a component of an innovation system?

Correct Answer
verified

Social media (LinkedIn, Facebook) can make the search for new employees more efficient. The rise of social media is an example of a(n) ________ advancement or force.

Correct Answer
verified

Which example best describes the benefits of OD?

Correct Answer
verified

Walmart's implementation of RFID, a type of technology that allows it to improve inventory tracking, is an example of a(n) ________ change because Walmart already had a very effective technology tracking system in place before it implemented RFID.

Correct Answer
verified

Correct Answer
verified

Lexie, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone understand why the deadlines are important. On which of the following internal forces is Lexie trying to have an impact?

Correct Answer
verified

The marketplace is becoming less homogeneous and moving toward more niche products.

Correct Answer
verified

Correct Answer
verified

A(n) ________ innovation is a change in the way a product or service is conceived, manufactured, or disseminated.

Correct Answer
verified

Which of the following factors increases an organization's ability to innovate?

Correct Answer
verified

________ is the process by which a company determines if the intervention made a positive or negative difference.

Correct Answer
verified

________ change is made in response to arising problems or opportunities. BP's response to an explosion on a drilling platform in the Gulf of Mexico is an example of this kind of change.

Correct Answer
verified

Crowdsourcing is an example of innovation.

Correct Answer
verified

Correct Answer
verified

Exam 10: Organizational Change and Innovation: Lifelong Challenges

Which of the following is NOT one of the primary uses of OD?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

How do you know if a company fosters an innovative culture and climate?

Correct AnswerverifiedShow Answer

In the Internet Age, retailers like Amazon and Apple are not constrained by physical shelf space and can offer consumers a much wider variety of products; yet small sales, one or two rather than millions of items at a time, can produce big profits. This development is an example of

Correct AnswerverifiedShow Answer

Employees are likely to see an adaptive change as

Correct AnswerverifiedShow Answer

According to the systems model of change, which of the following is NOT an input?

Correct AnswerverifiedShow Answer

Which of the following is NOT a component of an innovation system?

Correct AnswerverifiedShow Answer

Social media (LinkedIn, Facebook) can make the search for new employees more efficient. The rise of social media is an example of a(n) ________ advancement or force.

Correct AnswerverifiedShow Answer

Which example best describes the benefits of OD?

Correct AnswerverifiedShow Answer

Walmart's implementation of RFID, a type of technology that allows it to improve inventory tracking, is an example of a(n) ________ change because Walmart already had a very effective technology tracking system in place before it implemented RFID.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Lexie, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone understand why the deadlines are important. On which of the following internal forces is Lexie trying to have an impact?

Correct AnswerverifiedShow Answer

The marketplace is becoming less homogeneous and moving toward more niche products.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A(n) ________ innovation is a change in the way a product or service is conceived, manufactured, or disseminated.

Correct AnswerverifiedShow Answer

Which of the following factors increases an organization's ability to innovate?

Correct AnswerverifiedShow Answer

________ is the process by which a company determines if the intervention made a positive or negative difference.

Correct AnswerverifiedShow Answer

________ change is made in response to arising problems or opportunities. BP's response to an explosion on a drilling platform in the Gulf of Mexico is an example of this kind of change.

Correct AnswerverifiedShow Answer

Crowdsourcing is an example of innovation.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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