Question 1

The general ledger (GL)  is an application that is traditionally run in the functional area of

Accepted Answer

A)   sales and marketing.
B)   manufacturing.
C)   operations.
D)   human resources.
E)   accounting and finance.F) B) and C)
G) D) and E)

Question 2

Systems that integrate all of an organization's core processes are called ________ systems.

Accepted Answer

The answer of Systems that integrate all of an organization's...

Question 3

A(n) ________ system stores all customer data in one place.

Accepted Answer

The answer of A(n) ________ system stores all customer data...

Question 4

Functional silos are designed to work independently of one another.

Accepted Answer

A) True 
 B)False

Question 5

The greatest advantages of a CRM system is that

Accepted Answer

A)   organizations can prioritize sales time and effort.
B)   it can use sales management applications.
C)   customer-touching processes can be linked to one another.
D)   all the data is stored in a single database.
E)   sales people can potentially increase sales.F) C) and D)
G) A) and E)

Question 6

Which of the following is a (are)  consequence(s)  of a disjointed system?

Accepted Answer

A)   Efficiency
B)   Greater supply of integrated enterprise information
C)   Decreased cost
D)   Cohesive business processes
E)   Lower profitsF) A) and D)
G) C) and E)

Question 7

When adopting an ERP, the organization gains benefits because

Accepted Answer

A)   ERP has process blueprints.
B)   ERP allows the organization to gain the benefit of processes that have already been proven successful.
C)   ERP integrates all the activities in the organization and makes the organization successful.
D)   ERP allows the organization to standardize all of the corporate data.
E)   ERP places all the corporate data into a single database and makes business process more successful.F) B) and D)
G) A) and B)

Question 8

________ are used by non-manufacturers, such as distributors and retailers.

Accepted Answer

A)   Human resource systems
B)   Manufacturing systems
C)   Accounting systems
D)   Operations systems
E)   Marketing and sales systemsF) C) and D)
G) B) and E)

Question 9

Independent, isolated systems are good for making businesses more efficient today.

Accepted Answer

A) True 
 B)False

Question 10

ERP uses

Accepted Answer

A)   integration to manage the five different databases in a typical company.
B)   pull-push production planning.
C)   customized programming to adapt to the purchaser's way of doing business.
D)   one centralized database.
E)   undocumented, brand new software.F) A) and D)
G) A) and C)

Question 11

With functional silos, management must query separate functional systems and integrate the data manually.

Accepted Answer

A) True 
 B)False

Question 12

As all the companies in an industry move to more integrated information systems, how can they still reap a competitive advantage from them? Does adopting the standard business blueprint still provide a competitive advantage?

Accepted Answer

Although many companies raced to impleme...

Question 13

It is not possible to improve business processes without technological change.

Accepted Answer

A) True 
 B)False

Question 14

What is an enterprise resource planning system?

Accepted Answer

Enterprise resource planning s...

Question 15

Originally the ________ supported the work of a single department or function.

Accepted Answer

A)   calculation systems
B)   cross-function systems
C)   departmental systems
D)   inter-organizational systems
E)   functional systemsF) C) and D)
G) D) and E)

Question 16

Business application software from large companies usually has ________ processes.

Accepted Answer

The answer of Business application software from large companies usually...

Question 17

Companies selling to other companies or to government need to fully

Accepted Answer

A)   integrate CRM and SRM systems.
B)   reach a wider audience.
C)   integrate ERP systems into their business models.
D)   become electronic exchanges.
E)   incorporate non-merchant ecommerce.F) A) and C)
G) B) and D)

Question 18

Order entry is an application that is traditionally run in the functional area of

Accepted Answer

A)   human resources.
B)   accounting and finance.
C)   manufacturing.
D)   operations.
E)   sales and marketing.F) B) and E)
G) A) and D)

Question 19

Which of the following are examples of accounting functional systems?

Accepted Answer

A)   Lead tracking
B)   Inventory management
C)   Sales forecasting
D)   Manufacturing operations
E)   Accounts receivableF) B) and E)
G) B) and C)

Question 20

ERP systems handle

Accepted Answer

A)   mainly HR functions.
B)   mainly sales tracking.
C)   only accounting.
D)   sales and accounting.
E)   all of the company's functions.F) None of the above
G) C) and E)

Exam 11: Competitive Advantage and Business Processes

The general ledger (GL) is an application that is traditionally run in the functional area of

Correct AnswerverifiedShow Answer

Companies selling to other companies or to government need to fully

Correct AnswerverifiedShow Answer

With functional silos, management must query separate functional systems and integrate the data manually.

Correct AnswerverifiedShow Answer

Systems that integrate all of an organization's core processes are called ________ systems.

Correct AnswerverifiedShow Answer

When adopting an ERP, the organization gains benefits because

Correct AnswerverifiedShow Answer

What is an enterprise resource planning system?

Correct AnswerverifiedEnterprise resource planning s...View AnswerShow Answer

The greatest advantages of a CRM system is that

Correct AnswerverifiedShow Answer

Order entry is an application that is traditionally run in the functional area of

Correct AnswerverifiedShow Answer

ERP uses

Correct AnswerverifiedShow Answer

________ are used by non-manufacturers, such as distributors and retailers.

Correct AnswerverifiedShow Answer

Which of the following are examples of accounting functional systems?

Correct AnswerverifiedShow Answer

As all the companies in an industry move to more integrated information systems, how can they still reap a competitive advantage from them? Does adopting the standard business blueprint still provide a competitive advantage?

Correct AnswerverifiedAlthough many companies raced to impleme...View AnswerShow Answer

Which of the following is a (are) consequence(s) of a disjointed system?

Correct AnswerverifiedShow Answer

Functional silos are designed to work independently of one another.

Correct AnswerverifiedShow Answer

Originally the ________ supported the work of a single department or function.

Correct AnswerverifiedShow Answer

ERP systems handle

Correct AnswerverifiedShow Answer

It is not possible to improve business processes without technological change.

Correct AnswerverifiedShow Answer

A(n) ________ system stores all customer data in one place.

Correct AnswerverifiedShow Answer

Business application software from large companies usually has ________ processes.

Correct AnswerverifiedShow Answer

Independent, isolated systems are good for making businesses more efficient today.

Correct AnswerverifiedShow Answer

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Enterprise resource planning s...
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Although many companies raced to impleme...
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