Question 1

Which activities do human resource components perform?

Accepted Answer

A)  Track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
B)  Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
C)  Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.
D)  None of the above.E) C) and D)
F) None of the above

Question 2

A forward integration takes information entered into a given system and sends it automatically to all upstream systems and processes

Accepted Answer

A) True 
 B)False

Question 3

Eintegration is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources.

Accepted Answer

A) True 
 B)False

Question 4

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

Accepted Answer

A) True 
 B)False

Question 5

Procurement is the purchasing of goods and services to meet the needs of the supply chain.

Accepted Answer

A) True 
 B)False

Question 6

Drones support logistics.

Accepted Answer

A) True 
 B)False

Question 7

Supply chain visibility ensure supply chain cohesion by automating the different activities of the supply chain.

Accepted Answer

A) True 
 B)False

Question 8

What is inventory cycle time?

Accepted Answer

A)  An unfilled customer order for a product that is out of stock.
B)  The time it takes to manufacture a product and deliver it to the retailer.
C)  The agreed upon time between the purchase of a product and the delivery of the product.
D)  The frequency of inventory replacement.E) A) and C)
F) B) and D)

Question 9

What is selling additional products or services to an existing customer?

Accepted Answer

A)  Cross-selling
B)  Up-selling
C)  Campaign management system
D)  Customer service and supportE) None of the above
F) B) and C)

Question 10

Who are the primary users of ERP systems?

Accepted Answer

A)  Sales, marketing, customer service
B)  Accounting, finance, logistics, and production
C)  Customers, resellers, partners, suppliers, and distributors
D)  All of the aboveE) A) and B)
F) A) and C)

Question 11

Data integration is the integration of data from multiple sources, which provides a unified view of all data.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following operational CRM technologies does the marketing department typically use?

Accepted Answer

A)  Contact center, web-based self-service, call scripting
B)  Contact center, cross-selling and up-selling, web-based self-service
C)  List generator, opportunity management, cross-selling and up-selling
D)  List generator, campaign management, cross-selling and up-sellingE) None of the above
F) B) and C)

Question 13

What are robotics?

Accepted Answer

A)  A process that builds-layer by layer in an additive process- a three-dimensional solid object from a digital model.
B)  Uses electronic tags and labels to identify objects wirelessly over short distances.
C)  Unmanned aircraft that can fly autonomously, or without a human.
D)  Focus on creating artificial intelligence devices that can move and react to sensory input.E) A) and D)
F) A) and C)

Question 14

What manages the transportation and storage of goods?

Accepted Answer

A)  Software customization
B)  Data integration is key for business process support that spans functional areas and legacy systems.
C)  Elogistics manages the transportation and storage of goods.
D)  Eprocurement is the business-to-business (B2
B)  online purchase and sale of supplies and services.E) A) and B)
F) C) and D)

Question 15

Inbound logistics distributes goods and services to customers.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following questions can procurement help a company answer?

Accepted Answer

A)  What is the quickest way to deliver products to our customers?
B)  What is the optimal way to place items in the warehouse for picking and packing?
C)  What is the optimal path to an item in the warehouse?
D)  How can we guarantee that our raw materials meet production needs?E) B) and D)
F) A) and B)

Question 17

Explain integrations and the role they play in connecting a corporation.

Accepted Answer

Integrations allow separate systems to c...

Question 18

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Accepted Answer

A)  Plan
B)  Source
C)  Deliver
D)  ReturnE) None of the above
F) A) and B)

Question 19

What is inventory turnover?

Accepted Answer

A)  An unfilled customer order for a product that is out of stock.
B)  The time it takes to manufacture a product and deliver it to the retailer.
C)  The agreed upon time between the purchase of a product and the delivery of the product.
D)  The frequency of inventory replacement.E) A) and B)
F) A) and C)

Question 20

Campaign management systems guide users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis.

Accepted Answer

A) True 
 B)False

Exam 8: Enterprise Applications: Business Communications

Campaign management systems guide users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis.

Correct AnswerverifiedShow Answer

What is selling additional products or services to an existing customer?

Correct AnswerverifiedShow Answer

What manages the transportation and storage of goods?

Correct AnswerverifiedShow Answer

What is inventory turnover?

Correct AnswerverifiedShow Answer

What are robotics?

Correct AnswerverifiedShow Answer

Which of the following questions can procurement help a company answer?

Correct AnswerverifiedShow Answer

Which activities do human resource components perform?

Correct AnswerverifiedShow Answer

Explain integrations and the role they play in connecting a corporation.

Correct AnswerverifiedIntegrations allow separate systems to c...View AnswerShow Answer

A forward integration takes information entered into a given system and sends it automatically to all upstream systems and processes

Correct AnswerverifiedShow Answer

Who are the primary users of ERP systems?

Correct AnswerverifiedShow Answer

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

Correct AnswerverifiedShow Answer

Drones support logistics.

Correct AnswerverifiedShow Answer

Inbound logistics distributes goods and services to customers.

Correct AnswerverifiedShow Answer

What is inventory cycle time?

Correct AnswerverifiedShow Answer

Which of the following operational CRM technologies does the marketing department typically use?

Correct AnswerverifiedShow Answer

Data integration is the integration of data from multiple sources, which provides a unified view of all data.

Correct AnswerverifiedShow Answer

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Correct AnswerverifiedShow Answer

Supply chain visibility ensure supply chain cohesion by automating the different activities of the supply chain.

Correct AnswerverifiedShow Answer

Eintegration is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources.

Correct AnswerverifiedShow Answer

Procurement is the purchasing of goods and services to meet the needs of the supply chain.

Correct AnswerverifiedShow Answer

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Integrations allow separate systems to c...
View Answer

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