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Exam 2: Management Theory: Essential Background for the Successful Manager

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Question 1

Multiple Choice

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To better meet corporate goals this year, Yumiko, a CEO, is encouraging her managers to focus on the major functions of management, which are

A) planning, organizing, recruiting, monitoring, and delegating.
B) recruiting, monitoring, delegating, and coordinating.
C) planning, organizing, leading, controlling, and arbitrating.
D) recruiting, planning, organizing, and leading.
E) planning, organizing, leading, and controlling.

F) B) and D)
G) A) and B)

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Question 2

Multiple Choice

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Sully is a top executive, but he has a troublesome manager. He has heard that this manager is constantly changing his mind about how he wants reports written, what priorities the team is to work on and when they are to submit deliverables. Sully has heard him described as a "flavor of the day" kind of boss. Sully has known this manager for a long time and feels that this manager just needs some guidance and redirection. What should Sully do?

A) Use an evidence-based management strategy to bring rationality to his decision making.
B) Explore the use of synergy to see if what the manager is trying to do makes sense, so focus on the messaging.
C) Focus on TQM by listening to and learning from customers and employees to support continuous quality improvement.
D) Ignore the situation as this is most likely a phase and it will pass soon.
E) Try a contingency viewpoint emphasizing there is not one best way to fix all problems.

F) A) and D)
G) D) and E)

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Question 3

Multiple Choice

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Besides generating ideas with impact, you can also generalize them-that is, reduce the barriers to learning among employees and within your organization. You can

Gary Hamel suggests we need to look at management as a process and then make improvements and innovation

Maslow's hierarchy of human needs included

Because there are some positive aspects of bureaucracy, as proposed by Max Weber, Therese, a restaurant manager, is interested in implementing certain aspects of the bureaucratic approach to management within her restaurant. Like Weber, Therese feels bureaucracy is a

Lisa's Pizza is trying to compete with the larger Domino's Pizza down the street for customers. She feels she can deliver a better tasting product, faster, and cheaper. She has given all the drivers GPS systems; she has ordered in bulk; and she has surveyed customers about what type of pizzas they want. She is practicing

This question has two parts; be sure to answer both. First, contrast Theory X and Theory Y, explaining why both theories are important. Next, imagine that you manage a staff of six paralegals at a law firm. One of your employees, Zena, is usually a good worker, but lately her performance has been slipping. List two things you might say to Zena if you are a Theory X manager and two things you might say to Zena if you are a Theory Y manager.

For years Print and Copy, a copier machine supplier, enjoyed strong sales and a huge share of the copier market, far ahead of its nearest competitor. However, over the years, Print and Copy seldom asked customers for feedback. So when some of Print and Copy's competition responded to customers' needs and started offering copiers with new features (such as wireless printing from laptop and tablet computers) , Print and Copy lost much of its market share. Print and Copy's system is best described as

Management science stresses the use of rational, science-based techniques and mathematical models to improve

To gain a competitive edge this year, the upper management of a global IT company has decided to focus on customer service, employee training, and continuous quality improvement. This approach is known as

The classical viewpoint of management emphasized ways to

________ has NOT been as successful because employees do not have control over the design of the work process.

The systems viewpoint sees organizations as entities made up of four interrelated parts known as

How does studying theoretical perspectives prepare you for being a manager? Explain each reason with an example.

The Ryan family had a fire that destroyed their home. Various departments of a restoration company, from the initial cleanup crew to the assistance with the Ryan family moving back in, worked together to achieve this goal. All of the company's interrelated parts working together to accomplish a goal (in this case, the restoration of the Ryan home) is an example of a(n)

Natasha, the general manager of a putting range, believes that her workers are responsible and capable, and that they can be trusted when given responsibility. Natasha is an example of a(n) ________ manager.

This question has two parts; be sure to answer both. First, explain the contingency viewpoint, explaining what it means. Next, suppose you are a literary agent running your own business. You represent a large number of successful writers, and you have made it clear on your website that you are no longer taking on new writers as clients. One day a person you respect tells you about an unpublished writer who is simply fantastic and has the makings of an incredibly successful novelist. If you adopt the contingency viewpoint, what is your response? What would your response be if you do not believe in the contingency viewpoint?

Noah's Ark is a successful child care center. It focuses on actively developing, finding, and communicating new knowledge to its employees so that workers can modify their behavior to reflect this new knowledge. Noah's Ark is an example of a(n) ________ organization.

The ________ approach to management focuses on scientific methods, time and motion studies, and job specialization with the goal of increasing productivity.