Question 1

When Mr. Anderson, the owner of a local hardware store, asks one of his paint suppliers about the total ability of their product to meet customer needs, he is questioning the quality of that paint.

Accepted Answer

A) True 
 B)False

Question 2

________ was the father of scientific management.

Accepted Answer

A)   Frank Gilbreth
B)   Tom Gallagher
C)   Abraham Maslow
D)   Peter Drucker
E)   Frederick TaylorF) A) and B)
G) A) and C)

Question 3

A pay structure in which more efficient workers earn higher wages, as suggested by Frederick W. Taylor, is known as a(n)  ________ system.

Accepted Answer

A)   sliding scale
B)   increasing wage
C)   differential rate
D)   wide wage
E)   merit payF) A) and C)
G) A) and E)

Question 4

Corinne believed in solving issues between managers and employees by talking and finding solutions together, so when a group of employees brought the following problem to her, she was perplexed as to what to do. Read the problem and then decide which choice best fits her possible solution. "Employees came to Corinne to complain that their supervisor was making sexual advances towards them. He was offering to buy them drinks after work and has even commented on the clothes they are wearing. It has made them feel very uncomfortable."

Accepted Answer

A)   Corinne would listen to the employees and be optimistic that she could make the manager change behavior.
B)   Corinne would use the process of integration and sit everyone down together to talk it through.
C)   Corinne would listen to the employees and then dismiss them since she thought they just did not want to work.
D)   Corinne would work with the manager to make sure that he continued to pay attention to them but in a different manner.
E)   Corinne would study whether the employees were in the correct jobs and move them if need be.F) B) and D)
G) B) and C)

Question 5

Which three approaches to management are considered historical perspectives?

Accepted Answer

A)   systems, contingency, quality management
B)   classical, scientific, quantitative
C)   classical, operations, scientific
D)   contemporary, historical, scientific
E)   classical, behavioral, quantitativeF) B) and E)
G) C) and E)

Question 6

Peter Drucker was a 20th-century socialist, opposed capitalism and believed that managers were more of a hindrance than a help to most organizations.

Accepted Answer

A) True 
 B)False

Question 7

Which theorist said, "there is no business without a customer"?

Accepted Answer

A)   Max Weber
B)   Peter Drucker
C)   Charles Spaulding
D)   Henri Fayol
E)   Frederick TaylorF) A) and E)
G) A) and D)

Question 8

Mary Parker Follett anticipated some of today's workplace trends, such as

Accepted Answer

A)   worker empowerment and scientific management.
B)   self-managed teams and worker empowerment.
C)   quality assurance and transformation processes.
D)   management-lead teams and diversity.
E)   synergy and the MBO process.F) A) and B)
G) A) and C)

Question 9

Acme Sales calls its customers after they purchase an automobile from the dealership. In addition, every year customers are asked to complete a short survey about the car they purchased from Acme Sales and their customer-service experiences with the dealership. Acme Sales is an example of a(n)  ________ system.

Accepted Answer

A)   open
B)   closed
C)   open-door
D)   bureaucratic
E)   managementF) B) and D)
G) A) and D)

Question 10

This question has two parts; be sure to answer each one.
First, describe the four principles of science that Frederick Taylor believed managers could use to improve workers' productivity.
Second, imagine that you manage a small landscaping firm where you believe that the workers are being lazy because they are resentful of having to work in high levels of heat and humidity. Describe the specific actions you would take to overcome this lack of productivity among this group of workers.

Accepted Answer

Taylor believed that managers could elim...

Question 11

When a line cook in a restaurant uses raw meat to cook a hamburger that becomes part of the restaurant's Super Burger Special, the cook is taking part in a

Accepted Answer

A)   transformation process.
B)   conversion process.
C)   metamorphosis.
D)   turning point.
E)   therblig.F) A) and B)
G) B) and E)

Question 12

Paul English of Kayak.com uses new employees as an excuse for altering an existing open-office seating arrangement. English's action is an application of ________ to management.

Accepted Answer

A)   the country club approach
B)   the office politics approach
C)   the behavioral science approach
D)   the synergy research approach
E)   a Theory X approachF) A) and D)
G) A) and E)

Question 13

In researching a company while preparing for an interview, what would be a red flag?

Accepted Answer

A)   the history of the company
B)   inconsistencies in current news stories with the company's mission and vision
C)   the president of the company's LinkedIn page
D)   salary information posted on Glassdoor
E)   photos on the company webpageF) A) and B)
G) A) and C)

Question 14

Shay wanted to motivate her employees to perform at a higher rate. She has heard that you can pay employees for being more efficient. She begins to offer bonuses, yet she starts to see a decline in productivity and people living in fear of losing of their jobs. Why might that happen?

Accepted Answer

A)   Weberism
B)   Therblig
C)   Maslow Hierarchy
D)   McGregor Effect
E)   TaylorismF) A) and E)
G) A) and D)

Question 15

A local farmer grows and sells corn and pumpkins to the local grocers. Look at the farmer's business as a system. In which category do the corn and pumpkins, profits, and losses fall?

Accepted Answer

A)   input
B)   therblig
C)   transformational process
D)   result
E)   outputF) C) and E)
G) C) and D)

Question 16

The new chief information officer of a national fast food chain is using mathematical tools to aid in product ordering and scheduling decisions. The CIO is using

Accepted Answer

A)   statistical management.
B)   scientific management.
C)   behavioral science.
D)   management science.
E)   goal management.F) A) and D)
G) C) and D)

Question 17

This question has two parts; be sure to answer both.
First, explain the three ways Hugo Munsterberg believed psychologists could contribute to industry.
Next, imagine that you manage a hair salon and apply each of Munsterberg's principles to your daily tasks as a manager.

Accepted Answer

Hugo Munsterberg believed psychologists ...

Question 18

Sal needs to figure out how to schedule employees to cover shifts at the hospital during the holidays. He needs to be sure that there are enough doctors, nurses, janitors, receptionists, lab technicians, and radiologists on staff so that any emergency would not put the hospital into crisis mode. Even though billing and intake are not critical to emergencies they also will need coverage. How will Sal figure out how many staff he needs to keep the hospital functional throughout the holidays?

Accepted Answer

A)   He can use operations management.
B)   He can use the contingency viewpoint.
C)   He can use the human relations movement.
D)   He can use total quality management.
E)   He can use management science.F) All of the above
G) A) and B)

Question 19

Frank and Lillian Gilbreth identified 17 basic units of motion that they called

Accepted Answer

A)   movements.
B)   time frames.
C)   therbligs.
D)   units.
E)   action works.F) B) and D)
G) C) and D)

Question 20

Abraham Maslow proposed the

Accepted Answer

A)   hierarchy of human needs.
B)   Hawthorne effect.
C)   hierarchy of production.
D)   concept of self-managed teams.
E)   worker empowerment theory.F) B) and E)
G) B) and C)

Exam 2: Management Theory: Essential Background for the Successful Manager

This question has two parts; be sure to answer both. First, explain the three ways Hugo Munsterberg believed psychologists could contribute to industry. Next, imagine that you manage a hair salon and apply each of Munsterberg's principles to your daily tasks as a manager.

Correct Answer
verified
Hugo Munsterberg believed psychologists ...
View Answer

Shay wanted to motivate her employees to perform at a higher rate. She has heard that you can pay employees for being more efficient. She begins to offer bonuses, yet she starts to see a decline in productivity and people living in fear of losing of their jobs. Why might that happen?

Correct Answer
verified

Abraham Maslow proposed the

Correct Answer
verified

When Mr. Anderson, the owner of a local hardware store, asks one of his paint suppliers about the total ability of their product to meet customer needs, he is questioning the quality of that paint.

Correct Answer
verified

Mary Parker Follett anticipated some of today's workplace trends, such as

Correct Answer
verified

Paul English of Kayak.com uses new employees as an excuse for altering an existing open-office seating arrangement. English's action is an application of ________ to management.

Correct Answer
verified

Which theorist said, "there is no business without a customer"?

Correct Answer
verified

Frank and Lillian Gilbreth identified 17 basic units of motion that they called

Correct Answer
verified

Which three approaches to management are considered historical perspectives?

Correct Answer
verified

Correct Answer
verified

When a line cook in a restaurant uses raw meat to cook a hamburger that becomes part of the restaurant's Super Burger Special, the cook is taking part in a

Correct Answer
verified

The new chief information officer of a national fast food chain is using mathematical tools to aid in product ordering and scheduling decisions. The CIO is using

Correct Answer
verified

Correct Answer
verified

A pay structure in which more efficient workers earn higher wages, as suggested by Frederick W. Taylor, is known as a(n) ________ system.

Correct Answer
verified

________ was the father of scientific management.

Correct Answer
verified

In researching a company while preparing for an interview, what would be a red flag?

Correct Answer
verified

A local farmer grows and sells corn and pumpkins to the local grocers. Look at the farmer's business as a system. In which category do the corn and pumpkins, profits, and losses fall?

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Taylor believed that managers could elim...
View Answer

Peter Drucker was a 20th-century socialist, opposed capitalism and believed that managers were more of a hindrance than a help to most organizations.

Correct Answer
verified

Exam 2: Management Theory: Essential Background for the Successful Manager

This question has two parts; be sure to answer both. First, explain the three ways Hugo Munsterberg believed psychologists could contribute to industry. Next, imagine that you manage a hair salon and apply each of Munsterberg's principles to your daily tasks as a manager.

Correct AnswerverifiedHugo Munsterberg believed psychologists ...View AnswerShow Answer

Shay wanted to motivate her employees to perform at a higher rate. She has heard that you can pay employees for being more efficient. She begins to offer bonuses, yet she starts to see a decline in productivity and people living in fear of losing of their jobs. Why might that happen?

Correct AnswerverifiedShow Answer

Abraham Maslow proposed the

Correct AnswerverifiedShow Answer

When Mr. Anderson, the owner of a local hardware store, asks one of his paint suppliers about the total ability of their product to meet customer needs, he is questioning the quality of that paint.

Correct AnswerverifiedShow Answer

Mary Parker Follett anticipated some of today's workplace trends, such as

Correct AnswerverifiedShow Answer

Paul English of Kayak.com uses new employees as an excuse for altering an existing open-office seating arrangement. English's action is an application of ________ to management.

Correct AnswerverifiedShow Answer

Which theorist said, "there is no business without a customer"?

Correct AnswerverifiedShow Answer

Frank and Lillian Gilbreth identified 17 basic units of motion that they called

Correct AnswerverifiedShow Answer

Which three approaches to management are considered historical perspectives?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

When a line cook in a restaurant uses raw meat to cook a hamburger that becomes part of the restaurant's Super Burger Special, the cook is taking part in a

Correct AnswerverifiedShow Answer

The new chief information officer of a national fast food chain is using mathematical tools to aid in product ordering and scheduling decisions. The CIO is using

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A pay structure in which more efficient workers earn higher wages, as suggested by Frederick W. Taylor, is known as a(n) ________ system.

Correct AnswerverifiedShow Answer

________ was the father of scientific management.

Correct AnswerverifiedShow Answer

In researching a company while preparing for an interview, what would be a red flag?

Correct AnswerverifiedShow Answer

A local farmer grows and sells corn and pumpkins to the local grocers. Look at the farmer's business as a system. In which category do the corn and pumpkins, profits, and losses fall?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedTaylor believed that managers could elim...View AnswerShow Answer

Peter Drucker was a 20th-century socialist, opposed capitalism and believed that managers were more of a hindrance than a help to most organizations.

Correct AnswerverifiedShow Answer

Correct Answer
verified
Hugo Munsterberg believed psychologists ...
View Answer

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Correct Answer
verified
Taylor believed that managers could elim...
View Answer

Correct Answer
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