Question 1

The maker movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

Accepted Answer

A) True 
 B)False

Question 2

Employee relationship management (ERM) provides web-based self-service tools that streamline and automate the human resource department.

Accepted Answer

A) True 
 B)False

Question 3

List generators fall under the category of the sales department's CRM tools.

Accepted Answer

A) True 
 B)False

Question 4

Automatic call distribution routes inbound calls to available agents.

Accepted Answer

A) True 
 B)False

Question 5

Application integration is the integration of data from multiple sources, which provides a unified view of all data.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following was one of the first CRM components built to address the issue that sales representatives were struggling with overwhelming amounts of customer account information that they were required to maintain and track?

Accepted Answer

A)  sales management system
B)  contact management system
C)  opportunity management system
D)  sales force automation systemE) None of the above
F) B) and C)

Question 7

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Accepted Answer

A)  backward integration
B)  application integration
C)  data integration
D)  forward integrationE) A) and B)
F) B) and D)

Question 8

Elogistics manages the transportation and storage of goods.

Accepted Answer

A) True 
 B)False

Question 9

What is the maker movement?

Accepted Answer

A)  systems used to create the digital designs and then manufacture the products
B)  a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things
C)  a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable
D)  serialization or the ability to track individual items by using the unique serial number associated with each RFID tagE) B) and C)
F) A) and B)

Question 10

In the basic supply chain, return refers to supporting customers and product returns.

Accepted Answer

A) True 
 B)False

Question 11

3D printing supports procurement.

Accepted Answer

A) True 
 B)False

Question 12

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Accepted Answer

A)  plan
B)  source
C)  deliver
D)  returnE) B) and C)
F) B) and D)

Question 13

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

Accepted Answer

A)  bullwhip effect
B)  demand planning systems
C)  supply chain planning systems
D)  supply chain execution systemsE) A) and B)
F) C) and D)

Question 14

What manages the transportation and storage of goods?

Accepted Answer

A)  software customization
B)  data integration
C)  elogistics
D)  eprocurementE) A) and C)
F) None of the above

Question 15

What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?

Accepted Answer

A)  cross-selling
B)  up-selling
C)  campaign management system
D)  customer service and supportE) B) and C)
F) A) and D)

Question 16

What is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things?

Accepted Answer

A)  computer-aided design/computer-aided manufacturing
B)  maker movement
C)  makerspace
D)  RFID electronic product codeE) B) and D)
F) None of the above

Question 17

What is enterprise resource planning?

Accepted Answer

A)  The analysis and redesign of workflow within and between enterprises.
B)  A standardized set of activities that accomplish as specific task, such as processing a customer's order.
C)  The integration of all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations.
D)  Management involvement in all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.E) A) and B)
F) A) and C)

Question 18

Enterprise resource planning (ERP) integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations.

Accepted Answer

A) True 
 B)False

Question 19

3D printing is an unmanned aircraft that can fly autonomously, or without a human.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?

Accepted Answer

A)  eliminates redundancies
B)  cuts down wasted time
C)  removes misinformation
D)  All of these are correct.E) None of the above
F) A) and C)

Exam 8: Enterprise Applications: Business Communications

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

Correct AnswerverifiedShow Answer

What is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things?

Correct AnswerverifiedShow Answer

Enterprise resource planning (ERP) integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations.

Correct AnswerverifiedShow Answer

3D printing supports procurement.

Correct AnswerverifiedShow Answer

Application integration is the integration of data from multiple sources, which provides a unified view of all data.

Correct AnswerverifiedShow Answer

In the basic supply chain, return refers to supporting customers and product returns.

Correct AnswerverifiedShow Answer

List generators fall under the category of the sales department's CRM tools.

Correct AnswerverifiedShow Answer

Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?

Correct AnswerverifiedShow Answer

What is the maker movement?

Correct AnswerverifiedShow Answer

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Correct AnswerverifiedShow Answer

Employee relationship management (ERM) provides web-based self-service tools that streamline and automate the human resource department.

Correct AnswerverifiedShow Answer

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Correct AnswerverifiedShow Answer

3D printing is an unmanned aircraft that can fly autonomously, or without a human.

Correct AnswerverifiedShow Answer

What is enterprise resource planning?

Correct AnswerverifiedShow Answer

What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?

Correct AnswerverifiedShow Answer

What manages the transportation and storage of goods?

Correct AnswerverifiedShow Answer

Which of the following was one of the first CRM components built to address the issue that sales representatives were struggling with overwhelming amounts of customer account information that they were required to maintain and track?

Correct AnswerverifiedShow Answer

The maker movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

Correct AnswerverifiedShow Answer

Automatic call distribution routes inbound calls to available agents.

Correct AnswerverifiedShow Answer

Elogistics manages the transportation and storage of goods.

Correct AnswerverifiedShow Answer

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