Question 1

Integrations provide enterprisewide support and data access for a firm's operations and business processes.

Accepted Answer

A) True 
 B)False

Question 2

Procurement includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain.

Accepted Answer

A) True 
 B)False

Question 3

Balanced scorecard is a management system, as well as a measurement system, that a firm uses to translate business strategies into executable tasks.

Accepted Answer

A) True 
 B)False

Question 4

Which of the metrics below represents the frequency of inventory replacement?

Accepted Answer

A)  back order
B)  inventory cycle time
C)  customer order cycle time
D)  inventory turnoverE) B) and C)
F) A) and D)

Question 5

The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.

Accepted Answer

A) True 
 B)False

Question 6

What is predictive dialing?

Accepted Answer

A)  automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
B)  directs customers to use touch-tone phones or keywords to navigate or provide information
C)  routes inbound calls to available agents
D)  All of these are correct.E) A) and D)
F) A) and C)

Question 7

The process of 3D printing (additive manufacturing) builds-layer by layer in an additive process-a three-dimensional solid object from a digital model.

Accepted Answer

A) True 
 B)False

Question 8

Who are the primary users of ERP systems?

Accepted Answer

A)  sales, marketing, customer service
B)  accounting, finance, logistics, and production
C)  customers, resellers, partners, suppliers, and distributors
D)  All of these are correct.E) B) and D)
F) A) and D)

Question 9

Logistics can help a company answer the following question-what quantity of raw materials should we purchase to minimize spoilage?

Accepted Answer

A) True 
 B)False

Question 10

What are drones?

Accepted Answer

A)  a process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model
B)  the use of electronic tags and labels to identify objects wirelessly over short distances
C)  unmanned aircraft that can fly autonomously, or without a human
D)  the focus on creating artificial intelligence devices that can move and react to sensory inputE) B) and D)
F) A) and C)

Question 11

The bullwhip effect is a standard format for the electronic exchange of information between supply chain participants.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not considered a feature in a contact center?

Accepted Answer

A)  automatic call distribution
B)  interactive voice response
C)  predictive dialing
D)  automatic predictive dialingE) A) and D)
F) B) and C)

Question 13

Production and materials management ERP components handle production planning and execution tasks such as demand forecasting, production scheduling, job cost accounting, and quality control.

Accepted Answer

A) True 
 B)False

Question 14

What accesses organizational databases that track similar issues or questions and automatically generates the details to the CSR who can then relay them to the customer?

Accepted Answer

A)  contact center
B)  web-based self-service
C)  call scripting
D)  website personalizationE) A) and D)
F) C) and D)

Question 15

Which of the following operational CRM technologies does the customer service department typically use?

Accepted Answer

A)  contact center, web-based self-service, call scripting
B)  sales management, contact management, opportunity management
C)  list generator, opportunity management, cross-selling and up-selling
D)  list generator, campaign management, cross-selling and up-sellingE) A) and B)
F) All of the above

Question 16

Collaborative demand planning allows an organization to reduce the cost and time required during the design process of a product.

Accepted Answer

A) True 
 B)False

Question 17

What discovers optimal sales channels by selecting the right partners and identifying mutual customers?

Accepted Answer

A)  supplier relationship management
B)  partner relationship management
C)  employee relationship management
D)  All of these are correct.E) A) and B)
F) A) and C)

Question 18

What helps organizations reduce their investment in inventory while improving customer satisfaction through product availability?

Accepted Answer

A)  supply chain event management
B)  selling chain management
C)  collaborative engineering
D)  collaborative demand planningE) None of the above
F) A) and D)

Question 19

Which of the following is not one of the five basic components of supply chain management?

Accepted Answer

A)  plan
B)  source
C)  sale
D)  deliverE) None of the above
F) B) and C)

Question 20

Walmart and Procter & Gamble (P&G)  implemented a tremendously successful SCM system.The system linked Wal-Mart's ________ centers directly to P&G's ________ centers.

Accepted Answer

A)  manufacturing; distribution
B)  distribution; manufacturing
C)  stores; distribution
D)  distribution; storesE) A) and B)
F) A) and D)

Exam 8: Enterprise Applications: Business Communications

What helps organizations reduce their investment in inventory while improving customer satisfaction through product availability?

Correct AnswerverifiedShow Answer

Which of the following is not considered a feature in a contact center?

Correct AnswerverifiedShow Answer

The process of 3D printing (additive manufacturing) builds-layer by layer in an additive process-a three-dimensional solid object from a digital model.

Correct AnswerverifiedShow Answer

The bullwhip effect is a standard format for the electronic exchange of information between supply chain participants.

Correct AnswerverifiedShow Answer

Which of the metrics below represents the frequency of inventory replacement?

Correct AnswerverifiedShow Answer

What accesses organizational databases that track similar issues or questions and automatically generates the details to the CSR who can then relay them to the customer?

Correct AnswerverifiedShow Answer

Procurement includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain.

Correct AnswerverifiedShow Answer

Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system.The system linked Wal-Mart's ________ centers directly to P&G's ________ centers.

Correct AnswerverifiedShow Answer

Who are the primary users of ERP systems?

Correct AnswerverifiedShow Answer

What is predictive dialing?

Correct AnswerverifiedShow Answer

Collaborative demand planning allows an organization to reduce the cost and time required during the design process of a product.

Correct AnswerverifiedShow Answer

The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.

Correct AnswerverifiedShow Answer

Which of the following operational CRM technologies does the customer service department typically use?

Correct AnswerverifiedShow Answer

Integrations provide enterprisewide support and data access for a firm's operations and business processes.

Correct AnswerverifiedShow Answer

Production and materials management ERP components handle production planning and execution tasks such as demand forecasting, production scheduling, job cost accounting, and quality control.

Correct AnswerverifiedShow Answer

Which of the following is not one of the five basic components of supply chain management?

Correct AnswerverifiedShow Answer

Logistics can help a company answer the following question-what quantity of raw materials should we purchase to minimize spoilage?

Correct AnswerverifiedShow Answer

What discovers optimal sales channels by selecting the right partners and identifying mutual customers?

Correct AnswerverifiedShow Answer

What are drones?

Correct AnswerverifiedShow Answer

Balanced scorecard is a management system, as well as a measurement system, that a firm uses to translate business strategies into executable tasks.

Correct AnswerverifiedShow Answer

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Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system.The system linked Wal-Mart's centers directly to P&G's centers.

Correct Answer
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Correct Answer
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