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Which of the choices below represents the bullwhip effect?


A) organizations know about employee events triggered downstream in the supply chain
B) customers receive distorted product demand information regarding sales information
C) distorted product-demand information ripples from one partner to the next throughout the supply chain
D) the ability to view all areas up and down the supply chain

E) C) and D)
F) A) and C)

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Which application's primary business benefits include sales forecasts, sales strategies, and marketing campaigns?


A) CRM
B) SCM
C) ERP
D) All of these are correct.

E) All of the above
F) A) and B)

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What is customer order cycle time?


A) an unfilled customer order for a product that is out of stock
B) the time it takes to manufacture a product and deliver it to the retailer
C) the agreed upon time between the purchase of a product and the delivery of the product
D) the frequency of inventory replacement

E) A) and B)
F) A) and C)

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What are robotics?


A) a process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model
B) the use of electronic tags and labels to identify objects wirelessly over short distances
C) unmanned aircraft that can fly autonomously, or without a human
D) the focus on creating artificial intelligence devices that can move and react to sensory input

E) B) and D)
F) All of the above

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What is an RFID's electronic product code?


A) systems are used to create the digital designs and then manufacture the products
B) a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things
C) a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable
D) serialization or the ability to track individual items by using the unique serial number associated with each RFID tag

E) A) and C)
F) All of the above

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What are systems are used to create the digital designs and then manufacture the products?


A) computer-aided design/computer-aided manufacturing.
B) maker movement
C) makerspace
D) RFID electronic product code

E) All of the above
F) B) and D)

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What is the primary difference between contact management and opportunity management?


A) Contact management deals with new customers; opportunity management deals with existing customers.
B) Contact management deals with existing customers; opportunity management deals with existing customers.
C) Contact management deals with new customers; opportunity management deals with new customers.
D) Contact management deals with existing customers; opportunity management deals with new customers.

E) C) and D)
F) All of the above

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Middleware translates information between disparate systems.

A) True
B) False

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