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Teaching, waiting tables, and cutting hair belong in which category?


A) goods
B) services
C) production
D) productivity

E) A) and C)
F) A) and D)

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Competitive advantages provide the same product or service either at a lower price or with additional value that can fetch premium prices.

A) True
B) False

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The business decisions made by the human resources department include investment data, monetary data, and reporting data.

A) True
B) False

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Cars, groceries, and clothing belong in which category?


A) goods
B) services
C) production
D) productivity

E) A) and B)
F) All of the above

Correct Answer

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What is business intelligence?


A) raw facts that describe the characteristics of an event or object
B) data converted into a meaningful and useful context
C) information collected from multiple sources that analyzes patterns, trends, and relationships for strategic decision making
D) skills, experience, and expertise, coupled with information and intelligence, which creates a person's intellectual resources

E) B) and D)
F) C) and D)

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If you were thinking about an oven as a system, which of the following represents the process?


A) the uncooked food
B) the cooked food
C) a light indicating that the oven has reached the preheated temperature
D) the oven running at 350 degrees for 20 minutes

E) None of the above
F) B) and D)

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Updating business strategies is a continuous undertaking as internal and external environments ________.


A) become less competitive
B) remain stagnant
C) rapidly change
D) become more consistent

E) All of the above
F) B) and D)

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What is data?


A) raw facts that describe the characteristics of an event or object
B) data converted into a meaningful and useful context
C) information collected from multiple sources that analyzes patterns, trends, and relationships for strategic decision making
D) skills, experience, and expertise, coupled with information and intelligence, that creates a person's intellectual resources

E) None of the above
F) A) and D)

Correct Answer

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The sales and marketing departments primarily use monetary data.

A) True
B) False

Correct Answer

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All of the following are common tools used in industry to analyze and develop competitive advantages, except _________.


A) the Five Forces Model
B) the three generic strategies
C) the competitive analysis model
D) value chain analysis

E) None of the above
F) A) and D)

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The challenge that companies today sometimes have is that they are departmentalized and act independently of each other.Which of the following provides solutions that can help a company work interdepartmentally to make decisions and solve problems?


A) marketing
B) human resource data
C) management information systems
D) resource information systems

E) B) and C)
F) A) and D)

Correct Answer

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Which data types are typically found in the human resources department?


A) promotion data, sales data, advertising data
B) employee data, promotion data, vacation data
C) investment data, monetary data, reporting data
D) transactional data, purchasing data, payroll data, tax data

E) A) and C)
F) B) and C)

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In a SWOT analysis, potential external threats are harmful when they identify all threats or risks detrimental to your organization, including new market entrants, substitute products, employee turnover, differentiating products, shrinking markets, adverse changes in regulations, economic shifts, and so on.

A) True
B) False

Correct Answer

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Machine to machine (M2M) extracts information from data and uses it to predict future trends and identify behavioral patterns.

A) True
B) False

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Which department tracks strategic financial issues, including money, banking, credit, investments, and assets?


A) sales
B) operations management
C) accounting
D) finance

E) A) and B)
F) None of the above

Correct Answer

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Who is responsible for collecting, maintaining, and distributing company knowledge?


A) Chief Knowledge Officer (CKO)
B) Chief Privacy Officer (CPO)
C) Chief Technology Officer (CTO)
D) Chief Information Officer (CIO)

E) All of the above
F) A) and B)

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Some industries' competition is much more intense than others.Retail grocery stores such as Kroger, Safeway, and Albertson's in the United States experience fierce competition and offer similar marketing campaigns to compete.What is this an example of in terms of Porter's Five Forces?


A) rivalry among new entrants
B) rivalry among existing competitors
C) threat of substitute products or services
D) buyer power

E) A) and B)
F) B) and C)

Correct Answer

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When evaluating the value chain, all of the following are included in the primary value activities except _________.


A) inbound activities
B) operations
C) service
D) MIS development

E) B) and D)
F) None of the above

Correct Answer

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Gina works for Aquarium Retail Services selling high-end saltwater fish and tank supplies.Aquarium Retail Services is the current market leader in Gina's city.Gina has recently been approached by Deep Blue Incorporated with an opportunity to run its corporate nationwide marketing and sales division.Gina decides to jump at the opportunity! Deep Blue is attempting to gain a competitive ________ by stealing its competitor's key employees.


A) power
B) entry barrier
C) advantage
D) loyalty

E) A) and C)
F) B) and C)

Correct Answer

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Which group of stakeholder's primary interests include maximizing profits, growing market share, and high return on investment?


A) partners/suppliers
B) shareholders/investors
C) community
D) government

E) B) and C)
F) A) and D)

Correct Answer

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