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Exam 14: Team-Work

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Question 1

Multiple Choice

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Which of the following statements about group norms is true?

A) They are different sets of expectations of how various individuals should behave.
B) They are usually negative and destructive.
C) They are shared beliefs about how the group members should think and behave within the group.
D) They are positive because they are developed toward accomplishing the tasks of the organization.
E) Norms about knowledge sharing hinder team performance.

F) D) and E)
G) B) and E)

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Question 2

Multiple Choice

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A team strategy that entails simultaneously emphasizing internal team building and achieving external visibility is referred to as

A) probing.
B) accommodation.
C) parading.
D) avoidance.
E) informing.

F) B) and E)
G) B) and D)

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C

Question 3

Multiple Choice

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Which of the following is indicative of a team environment?

The worst performance results from

Scenario B. You and a group of classmates decide to form a management club at your college or university. During this process the following occurs: 1. Initially, a group of interested classmates meets to decide what you want to do in the club. Many great ideas are put on the table and enthusiasm is high. 2. A few meetings later, things are quite different. Now, individuals who put some of the original ideas on the table are fighting hard for their agenda and tempers are flaring. Some individuals are also causing conflict in their efforts to gain leadership positions in the club; the President's job is particularly hotly contested. 3. After a few weeks of conflict, the members realize that if they don't come together, nothing will get done. The leadership roles have been decided now and group members begin to, as they said, "bond" and work together more. 4. By the end of the first semester, the group is "running like a top!" The projects are on track, members are executing their assigned tasks and the group feels a sense of success. -At the point that the club is "running like a top," which stage of group formation would you use to describe their status?

A third party who intervenes to help others manage their conflict is called

Discuss at least three reasons why groups fail.

Teams at The Rock Insurance have cut down the considerable amount of time it takes for a new policy to be issued.The use of teams may have caused this improvement in

Scenario D. While walking to your desk, you overhear three co-workers fighting about what to get for lunch for the office. Eric wants to have Italian food while Jared wants Mexican. Brody said that he wants to eat something healthy, like a salad. Becoming frustrated with the situation, Jared said he didn't care and walked away. Eric suggested to Brody that most Italian places tend to have salad on the menu, so they both could get what they wanted. Brody, concerned for Jared's feelings, said that they should get Mexican food and he would just find something to eat. -In this situation,Brody is utilizing which approach to conflict?

Scenario A. Your organization uses teams extensively. In your new position as District Manager, you will be responsible for managing several different teams: 1. You are now a member of the District Managers' Team. This team is made up of District Managers who coordinate the work of the district employees. As with all members of this team, you were named to this team when you were promoted to District Manager. 2. You now supervise the Salary Survey Team. This team is made up of employees from around the district who have been assigned to study the organization's current salary policies and recommend changes to make your organization more competitive for the best job candidates. 3. Several of your employees have also been assigned to the Service Enhancement Team, which has been formed to design new services for your organization to provide to customers. Each member of the team was selected for his/her technical expertise and knowledge. 4. Finally, the local managers in your district have formed their own team which meets each week via videoconference. They decided to do this so that they would be able to discuss similar issues they experienced in their jobs. They chose the videoconferencing method for their meetings since they are not able to meet regularly face-to-face. -The Service Enhancement Team is an example of which type of team?

Your best friend belonged to the high school yearbook committee while in high school.He spoke of how much fun they had together,the long hours they worked on the yearbook and what a great yearbook they produced.Amazingly,even now,three years later,most of the group members still get together to rehash old times and ask each others' advice.The committee could be considered

The text differentiates a "real team" from a working group by the

Teams that operate separately from the regular work structure and exist temporarily are known as

Work teams,when they exist,are typically a part of the formal organization structure.

Groups that control decisions about and execution of a complete range of tasks are referred to as

Some customers for the team's products may be inside the organization.

Which of the following occurs because individuals usually are more motivated when others are present,they are concerned with what others think of them and they want to maintain a positive self-image?

The most likely barrier to success for a team is ineffective communication.

Explain at least four ways that teams can help organizations.

Self-managed teams,compared to traditionally managed teams,have more productivity but experience higher costs.