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Which of the following offers an example of a company operating in a narrow focused-market operating as the low-cost provider?


A) Walmart.
B) Tiffany & Co.
C) Neiman Marcus.
D) Payless Shoes.

E) B) and D)
F) C) and D)

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__________ power measures the ability of buyers to affect the price they must pay for an item.

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__________ value activities are found at the bottom of the value chain and include business processes that acquire raw materials and manufacture, deliver, market, sell, and provide after-sales services.

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If you were thinking about a washing machine as a system, which of the following represents the process?


A) The dirty clothes, water, and detergent.
B) The clean clothes.
C) The wash and rinse cycle.
D) The light indicating that the washer is off balance and has stopped.

E) None of the above
F) A) and D)

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How are the majority of companies today typically organized?


A) By departments or functional areas.
B) By departments or financial areas.
C) By degree or financial areas.
D) All of these.

E) C) and D)
F) B) and D)

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Which of the following represents a reason that competitive advantages are typically temporary?


A) The competitor will hire away your key employees.
B) The competitor quickly seeks ways to duplicate your business operations.
C) The competitor will purchase new technology.
D) All of these.

E) B) and C)
F) B) and D)

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Compare Porter's three generic strategies.

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Organizations typically follow one of Po...

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Feedback is information that returns to its original transmitter and modifies the transmitter's actions.What would the original transmitter include?


A) Input, transform, output.
B) Input, transform, outnumber.
C) Output, input, performer.
D) Input, process, transform.

E) C) and D)
F) A) and D)

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If you were thinking about a home theater system, which of the following represents the inputs?


A) The DVD player, DVD movie, speakers, TV, and electricity.
B) Playing the movie, including the audio, through the speakers and the video on the TV.
C) A message stating that the disk is dirty and cannot be played.
D) Spinning the disk to play, pause, rewind, or fast forward.

E) C) and D)
F) B) and C)

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What is the name of a company's internal MIS department?


A) Management information systems (MIS) .
B) Information systems (IS) .
C) Information technology (IT) .
D) All of these.

E) A) and B)
F) A) and C)

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What are the two main categories in a value chain analysis?


A) Primary value activities and secondary value activities.
B) Primary value activities and support value activities.
C) Primary value activities and strengthening value activities.
D) None of these.

E) B) and D)
F) A) and B)

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When a company is the first to market with a competitive advantage, it gains a particular benefit known as competitive intelligence.

A) True
B) False

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Your boss, Kerry Miller, has asked you to analyze the soft-drink industry using Porter's Five Forces Model.Which of the following represents rivalry in the soft-drink industry?


A) Pepsi requires stores that carry Pepsi products to commit to minimum orders of 1,000 cases.
B) Walmart negotiates a lower cost per bottle from Coke in exchange for premium shelf space in every Walmart store.
C) Zevia Natural Diet Soda begins selling directly over the Internet.
D) Coke and Pepsi submit bids to the owner of a football stadium for the exclusive sale of their products during games.

E) A) and D)
F) A) and C)

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Which of the following represents procurement as part of the support value activities in a value chain analysis?


A) Purchases inputs such as raw materials, resources, equipment and supplies.
B) Applies MIS to processes to add value.
C) Distributes goods and services to customers.
D) Promotes, prices, and sells products to customers.

E) None of the above
F) B) and C)

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If you were thinking about an oven as a system, which of the following represents the input?


A) The uncooked food.
B) The cooked food.
C) A light indicating that the oven has reached the preheated temperature.
D) The oven running at 350 degrees for 20 minutes.

E) None of the above
F) A) and B)

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Updating business strategies is a continuous undertaking as internal and external environments ________.


A) Become less competitive.
B) Remain stagnant.
C) Rapidly change.
D) Become more consistent.

E) A) and D)
F) C) and D)

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A __________ strategy is a leadership plan that achieves a specific set of goals or objectives.

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When analyzing the bookstore industry, some of today's businesses compete with different business strategies and cost strategies.Which of the following is using a broad market competitive scope along with a low cost strategy?


A) Amazon.com.
B) Any local independent book store that specializes in antique books.
C) Barnes & Noble.
D) Target.

E) All of the above
F) None of the above

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Which of the following provides an accurate definition of systems thinking?


A) A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs, while continuously gathering feedback on each part.
B) A way of monitoring individual components, including an input, the process, and an output, while continuously gathering feedback on the entire system.
C) A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs, while continuously gathering feedback on the entire system.
D) A way of monitoring singular parts of a system by viewing a single input that is processed or transformed to produce an entire system that is continuously monitored to gather feedback on each individual part.

E) None of the above
F) C) and D)

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Porter has identified three generic business strategies, including focused, broad cost leadership, and switching strategy.

A) True
B) False

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