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Authority is defined as


A) The legitimate right to tell other people what to do.
B) The procedures that link the various parts of the organization to achieve the organization's overall mission.
C) The assignment of new or additional responsibilities to a subordinate.
D) The expectation that staff will take corrective action when necessary.
E) A person being assigned a task that he or she is supposed to carry out.

F) A) and B)
G) B) and D)

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Mallory wants to open a retail bakery and imagines that she will employ a staff of about 10 people including bakers and clerks. Mallory should attempt to create a tall rather than a flat organization.

A) True
B) False

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Sherry's company is set up as a _____________ structure.


A) functional
B) divisional
C) geographic divisional
D) customer divisional
E) matrix

F) A) and D)
G) C) and D)

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Sports International began business by making athletic shoes. It now also manufactures and distributes clothing, sporting equipment, and protective sports gear worldwide. It is departmentalized by products sold to serious athletes, products sold to "weekend" athletes, and products sold to sports teams. SI uses _______ departmentalization.


A) geographic
B) functional
C) matrix
D) customer
E) product

F) B) and D)
G) None of the above

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The legitimate right to make decisions and to tell other people what to do is referred to as


A) Accountability.
B) Delegation.
C) Specialization.
D) Responsibility.
E) Authority.

F) All of the above
G) A) and E)

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In a ________, important decisions usually are made at the top.


A) matrix organization
B) divisional organization
C) functional organization
D) centralized organization
E) decentralized organization

F) A) and B)
G) A) and C)

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A network organization makes heavy use of the informal grapevine to run the firm.

A) True
B) False

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If Tatiana, a manager at Rockway Shoes, delegates responsibility for reorganizing the stockroom to a subordinate, she is relieved of the responsibility and accountability for that task. Tatiana's manager has no right to hold her accountable for her subordinate's actions.

A) True
B) False

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Alyssa was also considering the fact that the organization was an innovative one, and the units might need more latitude in establishing their goals and schedules in order to remain innovative. If ultimately Alyssa considered this important, she should recommend that her boss


A) Simply allow the employees to talk to each other whenever they felt like it and about whatever they wanted.
B) Consider coordinating by plan.
C) Use standardization.
D) Use centralized decision making.
E) Consider coordinating by mutual adjustment.

F) A) and B)
G) B) and E)

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There is no specific ideal number of subordinates that a manager should supervise.

A) True
B) False

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Delegation of work responsibilities is most effective when the manager does not delegate authority also.

A) True
B) False

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Coordination by mutual adjustment involves feedback and discussions to jointly figure out how to approach problems and devise solutions that are agreeable to everyone.

A) True
B) False

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Robin is a new product designer for a furniture manufacturer. Therefore, Robin works in a line department rather than a staff department.

A) True
B) False

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________ exists for an employee when his or her manager has an expectation that the job will be performed and has the right to take corrective action if it is not.


A) Responsibility
B) Accountability
C) Authority
D) Coordination
E) Span of control

F) A) and C)
G) All of the above

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The organization chart depicts the types of products the company sells and to which customers they are sold.

A) True
B) False

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In times of rapid growth, organizations may respond by decentralizing decision making.

A) True
B) False

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In this organization, the ultimate authority rests with


A) The employees.
B) Kenneth.
C) Kendra.
D) The customer.
E) In this organization authority is shared.

F) A) and B)
G) All of the above

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Coordination by plan affords managers more latitude in accomplishing their work than does coordination by standardization.

A) True
B) False

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Compare and contrast centralized and decentralized organizations.

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Which type of divisional structure requires diligent attention to managing decentralization and delegation?


A) Functional.
B) Product.
C) Branch.
D) Virtual.
E) Network.

F) C) and E)
G) A) and E)

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