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Exam 9: Enterprise Information Systems: ERP and SCN

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Question 1

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Considerable evidence shows that supply chain integration results in superior supply chain capabilities.What does such supply chain integration drive?

A) Customer orders
B) Supplier harmony
C) Customer profitability
D) Company profitability

E) C) and D)
F) B) and D)

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Question 2

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CRM involves managing all aspects of a customer's relationship with an organisation to increase customer loyalty and retention and the organisation's profitability.

A) True
B) False

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Question 3

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Which of the below metrics represents the number of times that a company's inventory turns over per year?

The heart of an ERP system is a ___________ ___________that collects information from and feeds information into all the ERP system's individual application components (called modules),supporting diverse business functions such as accounting,manufacturing,marketing and human resources.

Why do many ERP failures occur?

What can escalate out of control if one couples supply chain complexity with today's demanding customers?

What is a management system,in addition to a measurement system,that enables organisations to clarify their vision and strategy and translate them into action?

Supply chain management (SCM) involves the management of material flows,information flows and financial flows between and among stages in a supply chain,to maximise total supply chain effectiveness and profitability.What are the five basic components of SCM?

Which of the following is not one of the five basic components of supply chain management?

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

Supply chain management involves the management of ___________ flows between and among stages in a supply chain to maximise total supply chain effectiveness and profitability.

SCM,CRM and ERP are typically interdependent applications.If one application's performance is sub-optimal,a company's entire ______________________ ___________ is affected.

A good ERP system is likely to be highly reflective of what in a company?

Although they are not a solution to correcting weak links in the supply chain,corrective actions taken based on information obtained from ___________ are required to see supply chain improvements.

To react to demand,an organisation needs to know all customer events triggered upstream and downstream.Who must also know about all customer-triggered events?

Measuring ERP success is extremely difficult.One of the best methods is the balanced scorecard.Why is the balanced scorecard method one of the best methods to evaluate ERP success,and which perspectives does it consider?

Accounting and finance ERP components manage accounting data and financial processes ___________ the enterprise,with functions such as general ledger,accounts payable,accounts receivable,budgeting and asset management.

ERP systems serve as the organisation's backbone in providing fundamental ___________ support.

What is the ability to view all areas up and down the supply chain in real time?

Not all systems are built to talk to each other and share data,and if the sales department suddenly implements a new system that marketing and accounting cannot use,or that is inconsistent in the way it handles information,the company's operations become ___________.