Question 1

_________ technologies help organizations identify their customers across applications.

Accepted Answer

The answer of _________ technologies help organizations identify their customers...

Question 2

What is the key word in ERP?

Accepted Answer

A)  Enterprise
B)  Resource
C)  Planning
D)  All of the aboveE) C) and D)
F) All of the above

Question 3

What is enterprise resource planning?

Accepted Answer

A)  The analysis and redesign of workflow within and between enterprises
B)  A standardized set of activities that accomplish a specific task,such as processing a customer's order
C)  Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
D)  Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitabilityE) A) and B)
F) None of the above

Question 4

Contact management falls under the category of the customer service department's CRM tools.

Accepted Answer

A) True 
 B)False

Question 5

Collaborative ___________ planning helps organizations reduce their investment in inventory,while improving customer satisfaction through product availability.

Accepted Answer

The answer of Collaborative ___________ planning helps organizations reduce their...

Question 6

Supply chain event management (SCEM)increases real-time information sharing among supply chain partners focusing on reducing response time to unexpected events.

Accepted Answer

A) True 
 B)False

Question 7

Which of the below metrics represents the agreed upon time between the purchase of a product and the delivery of the product?

Accepted Answer

A)  Back order
B)  Inventory cycle time
C)  Customer order cycle time
D)  Inventory turnoverE) A) and D)
F) A) and B)

Question 8

Which of the following is not one of the three main links in the supply chain?

Accepted Answer

A)  Materials flow from suppliers and their "downstream" suppliers at all levels
B)  Transformation of materials into semifinished and finished products - the organization's own production processes
C)  Distribution of products to customers and their "downstream" customers at all levels
D)  None of the aboveE) All of the above
F) A) and D)

Question 9

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Accepted Answer

A)  Forward integration
B)  Forward data interchange
C)  Backward integration
D)  Backward data interchangeE) A) and D)
F) All of the above

Question 10

In the basic supply chain source refers to planning for transportation of goods to customers.

Accepted Answer

A) True 
 B)False

Question 11

Eprocurement is the business-to-business (B2B)online purchase and sale of supplies and services.

Accepted Answer

A) True 
 B)False

Question 12

Which question below represents a CRM reporting technology example?

Accepted Answer

A)  Why did sales not meet forecasts?
B)  What customers are at risk of leaving?
C)  What is the total revenue by customer?
D)  All of the aboveE) A) and D)
F) A) and C)

Question 13

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

Accepted Answer

A) True 
 B)False

Question 14

Where would you find the suppliers' Supplier in a typical supply chain?

Accepted Answer

A)  Upstream
B)  Downstream
C)  In the middle
D)  Not on the supply chainE) B) and C)
F) B) and D)

Question 15

CRM analysis technologies help organizations segment their customers into categories such as best and worst customers.

Accepted Answer

A) True 
 B)False

Question 16

Sales management,contact management,and __________ management are the three primary operational CRM technologies used in the sales department.

Accepted Answer

The answer of Sales management,contact management,and __________ management are the...

Question 17

Accounting,finance,logistics,and production are the primary users of ___________ systems.

Accepted Answer

The answer of Accounting,finance,logistics,and production are the primary users of...

Question 18

Production and materials management ERP components track employee information including payroll,benefits,compensation,and performance assessment and ensure compliance with all laws.

Accepted Answer

A) True 
 B)False

Question 19

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Accepted Answer

A)  Plan
B)  Source
C)  Deliver
D)  ReturnE) A) and B)
F) All of the above

Question 20

Cross-selling is increasing the value of the sale.

Accepted Answer

A) True 
 B)False

Exam 8: Enterprise Applications: Business Communications

CRM analysis technologies help organizations segment their customers into categories such as best and worst customers.

Correct AnswerverifiedShow Answer

Accounting,finance,logistics,and production are the primary users of ___________ systems.

Correct AnswerverifiedShow Answer

What is enterprise resource planning?

Correct AnswerverifiedShow Answer

_________ technologies help organizations identify their customers across applications.

Correct AnswerverifiedShow Answer

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Correct AnswerverifiedShow Answer

What is the key word in ERP?

Correct AnswerverifiedShow Answer

Cross-selling is increasing the value of the sale.

Correct AnswerverifiedShow Answer

Which question below represents a CRM reporting technology example?

Correct AnswerverifiedShow Answer

Where would you find the suppliers' Supplier in a typical supply chain?

Correct AnswerverifiedShow Answer

Which of the below metrics represents the agreed upon time between the purchase of a product and the delivery of the product?

Correct AnswerverifiedShow Answer

Which of the following is not one of the three main links in the supply chain?

Correct AnswerverifiedShow Answer

Contact management falls under the category of the customer service department's CRM tools.

Correct AnswerverifiedShow Answer

Sales management,contact management,and __________ management are the three primary operational CRM technologies used in the sales department.

Correct AnswerverifiedShow Answer

Production and materials management ERP components track employee information including payroll,benefits,compensation,and performance assessment and ensure compliance with all laws.

Correct AnswerverifiedShow Answer

Eprocurement is the business-to-business (B2B)online purchase and sale of supplies and services.

Correct AnswerverifiedShow Answer

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Correct AnswerverifiedShow Answer

Supply chain event management (SCEM)increases real-time information sharing among supply chain partners focusing on reducing response time to unexpected events.

Correct AnswerverifiedShow Answer

In the basic supply chain source refers to planning for transportation of goods to customers.

Correct AnswerverifiedShow Answer

Collaborative ___________ planning helps organizations reduce their investment in inventory,while improving customer satisfaction through product availability.

Correct AnswerverifiedShow Answer

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

Correct AnswerverifiedShow Answer

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