Question 1

Describe business process management and its value to an organization.

Accepted Answer

Business process management (BPM)systems...

Question 2

What refers to the level of detail in the model or the decision-making process?

Accepted Answer

A)  Granularity
B)  Visualization
C)  Digital Dashboard
D)  All of the aboveE) A) and D)
F) A) and C)

Question 3

What is the process of computerizing manual tasks,making them more efficient and effective and dramatically lowering operational costs?

Accepted Answer

A)  Workflow
B)  Swim lane
C)  Automation
D)  StreamliningE) A) and D)
F) None of the above

Question 4

When viewing systems thinking,source documents are the original transaction records.What would the source documents for a medical doctor's payroll system include?

Accepted Answer

A)  Employee time sheets
B)  Employee benefit reports
C)  Employee wage rates
D)  All of the aboveE) B) and C)
F) B) and D)

Question 5

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Accepted Answer

A) True 
 B)False

Question 6

Operational decisions are considered structured decisions.

Accepted Answer

A) True 
 B)False

Question 7

Source documents are the original transaction records.

Accepted Answer

A) True 
 B)False

Question 8

When considering the 5-steps of the order-to-delivery business process,creating campaigns and checking inventory are included in which of the following?

Accepted Answer

A)  Step 4 - Sales
B)  Step 1 - Marketing
C)  Step 3 - Operations management
D)  Step 2 - Customer serviceE) A) and B)
F) B) and C)

Question 9

update existing information to reflect the new information?

Accepted Answer

A)  OLTP
B)  OLAP
C)  TPS
D)  DSSE) C) and D)
F) A) and B)

Question 10

A ____________ is a simplified representation or abstraction of reality.

Accepted Answer

The answer of A ____________ is a simplified representation or...

Question 11

What is drill-down capability?

Accepted Answer

A)  Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information
B)  The ability to look at information from different perspectives
C)  Enables users to get details,and details of details,of information
D)  Finds the inputs necessary to achieve a goal such as a desired level of outputE) None of the above
F) B) and C)

Question 12

Which of the below represents the structure of a typical organization?

Accepted Answer

A)  Flat line
B)  Pyramid
C)  Circle
D)  CubeE) A) and C)
F) C) and D)

Question 13

Several factors can accelerate the need for a company to make business improvement processes.What is the most prevalent factor?

Accepted Answer

A)  Market shifts
B)  Technology
C)  Discoveries
D)  BottleneckingE) B) and D)
F) B) and C)

Question 14

______________ is the amount of information that can travel through a system at any point in time.

Accepted Answer

The answer of ______________ is the amount of information that...

Question 15

What models information and provides assistance in evaluating and choosing among different courses of action?

Accepted Answer

A)  OLTP
B)  OLAP
C)  TPS
D)  DSSE) A) and D)
F) None of the above

Question 16

Efficiency MIS metrics focus on the extent to which a firm is using its resources in an optimal way,while effectiveness MIS metrics focus on _________.

Accepted Answer

A)  Understanding how successful a firm is at achieving its goals and objectives
B)  Analyzing if a firm is doing the right things
C)  Setting the right goals and ensuring they are accomplished
D)  All of the aboveE) All of the above
F) A) and D)

Question 17

What occurs when a task or activity is unnecessarily repeated?

Accepted Answer

A)  Bottlenecks
B)  Redundancy
C)  Automation
D)  StreamliningE) A) and B)
F) C) and D)

Question 18

Explain the importance of decision making for managers at each of the three primary organization levels along with the associated decision characteristics.

Accepted Answer

Decision-making skills are essential for...

Question 19

What types of metrics measure customer satisfaction?

Accepted Answer

A)  Efficiency MIS metrics
B)  Effectiveness MIS metrics
C)  Both efficiency and effectiveness MIS metrics
D)  Both ROI and market shareE) A) and C)
F) A) and B)

Question 20

Which industry has been relying on neural network technology for over two decades?

Accepted Answer

A)  Food service
B)  Hotels
C)  Finance
D)  HealthcareE) A) and B)
F) A) and C)

Exam 2: Decisions and Processes: Value Driven Business

What refers to the level of detail in the model or the decision-making process?

Correct AnswerverifiedShow Answer

Several factors can accelerate the need for a company to make business improvement processes.What is the most prevalent factor?

Correct AnswerverifiedShow Answer

Which industry has been relying on neural network technology for over two decades?

Correct AnswerverifiedShow Answer

Explain the importance of decision making for managers at each of the three primary organization levels along with the associated decision characteristics.

Correct AnswerverifiedDecision-making skills are essential for...View AnswerShow Answer

Operational decisions are considered structured decisions.

Correct AnswerverifiedShow Answer

Source documents are the original transaction records.

Correct AnswerverifiedShow Answer

A ____________ is a simplified representation or abstraction of reality.

Correct AnswerverifiedShow Answer

When viewing systems thinking,source documents are the original transaction records.What would the source documents for a medical doctor's payroll system include?

Correct AnswerverifiedShow Answer

What types of metrics measure customer satisfaction?

Correct AnswerverifiedShow Answer

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Correct AnswerverifiedShow Answer

What models information and provides assistance in evaluating and choosing among different courses of action?

Correct AnswerverifiedShow Answer

When considering the 5-steps of the order-to-delivery business process,creating campaigns and checking inventory are included in which of the following?

Correct AnswerverifiedShow Answer

What occurs when a task or activity is unnecessarily repeated?

Correct AnswerverifiedShow Answer

Efficiency MIS metrics focus on the extent to which a firm is using its resources in an optimal way,while effectiveness MIS metrics focus on _________.

Correct AnswerverifiedShow Answer

What is drill-down capability?

Correct AnswerverifiedShow Answer

Which of the below represents the structure of a typical organization?

Correct AnswerverifiedShow Answer

update existing information to reflect the new information?

Correct AnswerverifiedShow Answer

What is the process of computerizing manual tasks,making them more efficient and effective and dramatically lowering operational costs?

Correct AnswerverifiedShow Answer

Describe business process management and its value to an organization.

Correct AnswerverifiedBusiness process management (BPM)systems...View AnswerShow Answer

______________ is the amount of information that can travel through a system at any point in time.

Correct AnswerverifiedShow Answer

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Decision-making skills are essential for...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Business process management (BPM)systems...
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Correct Answer
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