Question 1

The process of 3D printing (additive manufacturing)builds-layer by layer in an additive process-a three-dimensional solid object from a digital model.

Accepted Answer

A) True 
 B)False

Question 2

What automates each phase of the sales process,helping individual sales representatives coordinate and organize all of their accounts?

Accepted Answer

A)   Sales management CRM systems
B)   Contact management CRM systems
C)   Opportunity management CRM systems
D)   All of these choicesE) All of the above
F) None of the above

Question 3

Application integration is the integration of a company's existing management information systems.

Accepted Answer

A) True 
 B)False

Question 4

The maker movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

Accepted Answer

A) True 
 B)False

Question 5

Employee relationship management (ERM)provides Web-based self-service tools that streamline and automate the human resource department.

Accepted Answer

A) True 
 B)False

Question 6

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Accepted Answer

A) True 
 B)False

Question 7

Production and materials management ERP components handle production planning and execution tasks such as demand forecasting,production scheduling,job cost accounting,and quality control.

Accepted Answer

A) True 
 B)False

Question 8

Which of the below represents the bullwhip effect?

Accepted Answer

A)   Organizations know about employee events triggered downstream in the supply chain
B)   Customers receive distorted product demand information regarding sales information
C)   Distorted product-demand information ripples from one partner to the next throughout the supply chain
D)   The ability to view all areas up and down the supply chainE) A) and C)
F) All of the above

Question 9

What is automatic call distribution?

Accepted Answer

A)   Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent
B)   Directs customers to use touch-tone phones or keywords to navigate or provide information
C)   A phone switch routes inbound calls to available agents
D)   All of these choicesE) A) and D)
F) C) and D)

Question 10

In the basic supply chain,deliver refers to planning for transportation of goods to customers.

Accepted Answer

A) True 
 B)False

Question 11

What is logistics?

Accepted Answer

A)   The purchasing of goods and services to meet the needs of the supply chain
B)   Includes the processes that control the distribution,maintenance,and replacement of materials and personnel to support the supply chain
C)   Includes activities that govern the flow of tangible,physical materials through the supply chain such as shipping,transport,distribution,and warehousing
D)   Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chainE) A) and B)
F) B) and C)

Question 12

What is a community center that provides technology,manufacturing equipment,and educational opportunities to the public that would otherwise be inaccessible or unaffordable?

Accepted Answer

A)   Computer-aided design/computer-aided manufacturing
B)   Maker movement
C)   Makerspace
D)   RFID electronic product codeE) None of the above
F) A) and B)

Question 13

Which of the following questions can materials management help a company answer?

Accepted Answer

A)   What are our current inventory levels?
B)   What items are running low in the warehouse?
C)   What items are at risk of spoiling in the warehouse?
D)   All of these questionsE) A) and B)
F) B) and C)

Question 14

What are robotics?

Accepted Answer

A)   A process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model
B)   Uses electronic tags and labels to identify objects wirelessly over short distances
C)   Unmanned aircraft that can fly autonomously,or without a human
D)   Focus on creating artificial intelligence devices that can move and react to sensory inputE) None of the above
F) C) and D)

Question 15

Web-based self-service systems allow customers to use the Web to find answers to their questions or solutions to their problems.

Accepted Answer

A) True 
 B)False

Question 16

What is an organization performing when it asks questions such as "why was customer revenue so high?"

Accepted Answer

A)   CRM reporting technologies
B)   CRM analyzing technologies
C)   CRM processing technologies
D)   CRM predicting technologiesE) B) and D)
F) A) and C)

Question 17

Eintegration is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources.

Accepted Answer

A) True 
 B)False

Question 18

Which question below represents a CRM predicting technology question?

Accepted Answer

A)   Why did sales not meet forecasts?
B)   What customers are at risk of leaving?
C)   What is the total revenue by customer?
D)   All of these choicesE) B) and C)
F) A) and D)

Question 19

In the basic supply chain source refers to building relationships with suppliers to procure raw materials.

Accepted Answer

A) True 
 B)False

Question 20

What is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products?

Accepted Answer

A)   Contact center
B)   Web-based self-service
C)   Call scripting system
D)   Uplift modelingE) C) and D)
F) B) and C)

Exam 8: Enterprise Applications: Business Communications

The process of 3D printing (additive manufacturing)builds-layer by layer in an additive process-a three-dimensional solid object from a digital model.

Correct AnswerverifiedShow Answer

What is a community center that provides technology,manufacturing equipment,and educational opportunities to the public that would otherwise be inaccessible or unaffordable?

Correct AnswerverifiedShow Answer

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Correct AnswerverifiedShow Answer

Production and materials management ERP components handle production planning and execution tasks such as demand forecasting,production scheduling,job cost accounting,and quality control.

Correct AnswerverifiedShow Answer

Employee relationship management (ERM)provides Web-based self-service tools that streamline and automate the human resource department.

Correct AnswerverifiedShow Answer

Which of the below represents the bullwhip effect?

Correct AnswerverifiedShow Answer

In the basic supply chain source refers to building relationships with suppliers to procure raw materials.

Correct AnswerverifiedShow Answer

What is an organization performing when it asks questions such as "why was customer revenue so high?"

Correct AnswerverifiedShow Answer

Which question below represents a CRM predicting technology question?

Correct AnswerverifiedShow Answer

Web-based self-service systems allow customers to use the Web to find answers to their questions or solutions to their problems.

Correct AnswerverifiedShow Answer

Eintegration is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources.

Correct AnswerverifiedShow Answer

The maker movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

Correct AnswerverifiedShow Answer

What automates each phase of the sales process,helping individual sales representatives coordinate and organize all of their accounts?

Correct AnswerverifiedShow Answer

What is automatic call distribution?

Correct AnswerverifiedShow Answer

What is logistics?

Correct AnswerverifiedShow Answer

Which of the following questions can materials management help a company answer?

Correct AnswerverifiedShow Answer

In the basic supply chain,deliver refers to planning for transportation of goods to customers.

Correct AnswerverifiedShow Answer

What is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products?

Correct AnswerverifiedShow Answer

What are robotics?

Correct AnswerverifiedShow Answer

Application integration is the integration of a company's existing management information systems.

Correct AnswerverifiedShow Answer

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