Question 1

Drones support materials management.

Accepted Answer

A) True 
 B)False

Question 2

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with customers.

Accepted Answer

A) True 
 B)False

Question 3

Integrations allow separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems.

Accepted Answer

A) True 
 B)False

Question 4

The primary concern with mobile ERP is security of sensitive data,including trade secrets,financial data,and customer data.

Accepted Answer

A) True 
 B)False

Question 5

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

Accepted Answer

A) True 
 B)False

Question 6

In which of the five basic supply chain activities do you manufacture products and create production schedules?

Accepted Answer

A)   Plan
B)   Source
C)   Deliver
D)   MakeE) B) and C)
F) C) and D)

Question 7

What is McDonald's performing when it asks its customers if they would like to super-size their meals?

Accepted Answer

A)   Campaign management
B)   Cross-selling
C)   Up-selling
D)   Down-sellingE) B) and C)
F) A) and D)

Question 8

Integrations provide enterprise-wide support and data access for a firm's operations and business processes.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following questions can logistics help a company answer?

Accepted Answer

A)   What quantity of raw materials should we purchase to minimize spoilage?
B)   How can we guarantee that our raw materials meet production needs?
C)   At what price can we purchase materials to guarantee profitability?
D)   What path should the vehicles follow when delivering the goods?E) B) and D)
F) B) and C)

Question 10

SaaS ERP uses the cloud platform to enable organizations not only to unite around business processes but to gather cloud data across supplier networks and supply chains to drive greater efficiency in manufacturing projects.

Accepted Answer

A) True 
 B)False

Question 11

Products are distributed to customers and their downstream customers at all levels.

Accepted Answer

A) True 
 B)False

Question 12

What is a supply chain planning system?

Accepted Answer

A)   The ability to view all areas up and down the supply chain in real time
B)   Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory
C)   Ensures supply chain cohesion by automating the different activities of the supply chain
D)   Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chainE) A) and D)
F) A) and C)

Question 13

Explain integrations and the role they play in connecting a corporation.

Accepted Answer

Integrations allow separate systems to c...

Question 14

In the basic supply chain source refers to planning for transportation of goods to customers.

Accepted Answer

A) True 
 B)False

Question 15

What guides users through marketing campaigns performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis?

Accepted Answer

A)   Campaign management system
B)   Cross-selling
C)   Up-selling
D)   List generatorE) All of the above
F) A) and D)

Question 16

How are integrations achieved?

Accepted Answer

A)   Connects the plans,methods,and tools aimed at integrating separate enterprise system
B)   Integrations are achieved using middleware-several types of software that sit between and provide connectivity for two or more software applications
C)   Sends information entered into a given system automatically to all downstream systems and processes
D)   Enterprise-wide support and data access for a firm's operations and business processesE) C) and D)
F) B) and C)

Question 17

What is materials management?

Accepted Answer

A)   The purchasing of goods and services to meet the needs of the supply chain
B)   Includes the processes that control the distribution,maintenance,and replacement of materials and personnel to support the supply chain
C)   Includes activities that govern the flow of tangible,physical materials through the supply chain such as shipping,transport,distribution,and warehousing
D)   Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chainE) B) and C)
F) A) and B)

Question 18

Click-to-talk functions allow customers to click on a button and talk with a representative via the Internet.

Accepted Answer

A) True 
 B)False

Question 19

Partner relationship management provides Web-based self-service tools that streamline and automate the human resource department.

Accepted Answer

A) True 
 B)False

Question 20

Robotics focuses on creating artificial intelligence devices that can move and react to sensory input.

Accepted Answer

A) True 
 B)False

Exam 8: Enterprise Applications: Business Communications

How are integrations achieved?

Correct AnswerverifiedShow Answer

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

Correct AnswerverifiedShow Answer

In the basic supply chain source refers to planning for transportation of goods to customers.

Correct AnswerverifiedShow Answer

In which of the five basic supply chain activities do you manufacture products and create production schedules?

Correct AnswerverifiedShow Answer

What is materials management?

Correct AnswerverifiedShow Answer

Partner relationship management provides Web-based self-service tools that streamline and automate the human resource department.

Correct AnswerverifiedShow Answer

Robotics focuses on creating artificial intelligence devices that can move and react to sensory input.

Correct AnswerverifiedShow Answer

What is a supply chain planning system?

Correct AnswerverifiedShow Answer

SaaS ERP uses the cloud platform to enable organizations not only to unite around business processes but to gather cloud data across supplier networks and supply chains to drive greater efficiency in manufacturing projects.

Correct AnswerverifiedShow Answer

What guides users through marketing campaigns performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis?

Correct AnswerverifiedShow Answer

Drones support materials management.

Correct AnswerverifiedShow Answer

The primary concern with mobile ERP is security of sensitive data,including trade secrets,financial data,and customer data.

Correct AnswerverifiedShow Answer

Which of the following questions can logistics help a company answer?

Correct AnswerverifiedShow Answer

Click-to-talk functions allow customers to click on a button and talk with a representative via the Internet.

Correct AnswerverifiedShow Answer

Integrations allow separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems.

Correct AnswerverifiedShow Answer

What is McDonald's performing when it asks its customers if they would like to super-size their meals?

Correct AnswerverifiedShow Answer

Explain integrations and the role they play in connecting a corporation.

Correct AnswerverifiedIntegrations allow separate systems to c...View AnswerShow Answer

Integrations provide enterprise-wide support and data access for a firm's operations and business processes.

Correct AnswerverifiedShow Answer

Products are distributed to customers and their downstream customers at all levels.

Correct AnswerverifiedShow Answer

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with customers.

Correct AnswerverifiedShow Answer

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Integrations allow separate systems to c...
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