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Exam 2: Decisions Processes: Value Driven Business

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Question 81

Multiple Choice

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What types of metrics measure customer satisfaction?

A) Efficiency MIS metrics
B) Effectiveness MIS metrics
C) Both efficiency and effectiveness MIS metrics
D) Both ROI and market share

E) A) and B)
F) B) and C)

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Question 82

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What would a company like eBay or Amazon be constantly benchmarking?

A) MIS efficiency
B) MIS effectiveness
C) MIS efficiency and MIS effectiveness
D) Usability metrics only

E) A) and B)
F) A) and C)

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Question 83

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What type of measurement is using market share as a KPI?

_____________ support systems model information using OLAP which provides assistance in evaluating and choosing among different courses of action.

What models information and provides assistance in evaluating and choosing among different courses of action?

Transaction processing systems are primarily used to automate business processes.Automation increases efficiency and effectiveness,while reducing head count which in turn reduces the overall operational _____________.

What is the DSS analysis that checks the impact of a change in a variable or assumption on the model?

What is the analysis and redesign of workflow within and between enterprises?

What-if analysis checks the impact of a __________ in an assumption on the proposed solution.

Which of the below is considered the output in the systems thinking example of a DSS?

Augmented reality is the viewing of the physical world with computer-generated layers of information added to it.

What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?

Which of the below is a customer-facing process?

Sears department stores used to plant employees in competitor stores to perform research and analysis.Recently the company implemented a system that can search competitor websites and provide comparisons of price,promotions,and availability and the system is saving time,money,and resources.What type of system did Sears implement?

What type of metrics measure throughput,transaction speed,and system availability?

Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders,fulfilling orders,and ringing in sales.At what level of the organizational pyramid would you categorize Andy?

What is the primary goal of using As-Is and To-Be process models?

At the operational level employees are continuously evaluating company operations to hone the firm's abilities to identify,adapt to,and leverage change.

Changing business processes with MIS outlines how to improve the three levels of business processes which include operational,managerial,and strategic.From operational to strategic,what are the three major improvement strategies that the author describes?

The ______________ level,of a business structure,is where employees develop,control,and maintain core business activities required to run the day-to-day activities.