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A business process is a standardized set of activities that accomplish a specific task,such as processing a customer's order.

A) True
B) False

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Which of the following offers an example where Porter's five forces are mostly weak and competition is low?


A) An international hotel chain purchasing milk.
B) A coffee shop.
C) A single consumer purchasing milk.
D) A dog walking business.

E) A) and C)
F) B) and C)

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Your boss,Ty Jacob,has asked you to analyze the music industry using Porter's five forces model.Which of the following represents supplier power in the music industry?


A) Established record labels like EMI,Sony,Universal.
B) Walmart,Target,iTunes.
C) Game systems like Wii,social networks like Facebook.
D) Taylor Swift,Beyonce,The Beatles,The Stones.

E) B) and D)
F) B) and C)

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Explain why competitive advantages are temporary.

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A competitive advantage is a feature of ...

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Which of the following is considered data?


A) Quantity sold
B) Best customer by month
C) Best selling item by month
D) Worst selling item by month

E) A) and C)
F) A) and B)

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Apple utilized the first-mover ________ with its iPod product.

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Who is responsible for ensuring the speed,accuracy,availability,and reliability of the management information systems?


A) Chief Knowledge Officer (CKO) .
B) Chief Privacy Officer (CPO) .
C) Chief Technology Officer (CTO) .
D) Chief Information Officer (CIO) .

E) B) and C)
F) None of the above

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Some industries' competition is much more intense than others.Retail grocery stores such as Kroger,Safeway,and Albertson's in the United States experience fierce competition and offer similar marketing campaigns to compete.What is this an example of in terms of Porter's Five Forces?


A) Rivalry among new entrants.
B) Rivalry among existing competitors.
C) Threat of substitute products or services.
D) Buyer power.

E) A) and B)
F) None of the above

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__________ value activities found at the bottom of the value chain,these include business processes that acquire raw materials and manufacture,deliver,market,sell,and provide after-sales services.

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Mark Peterson identified the Porter's Five Forces Model which analyzes the competitive forces within a business environment.

A) True
B) False

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Assume you are in the business of producing and selling hamburgers.If you could produce more hamburgers with the same input what would happen to your productivity and profits assuming the price of your hamburgers remains the same?


A) Increase in productivity,decrease in profits
B) Increase in productivity,increase in profits
C) Decrease in productivity,decrease in profits
D) Decrease in productivity,increase in profits

E) C) and D)
F) A) and B)

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A primary value activity is a standardized set of activities that accomplish a specific task,such as processing a customer's order.

A) True
B) False

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__________ power measures the ability of buyers to affect the price they must pay for an item.

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If you were thinking about a home theater system which of the following represents the outputs?


A) The DVD player,DVD movie,speakers,TV,and electricity.
B) Playing the movie including the audio through the speakers and the video on the TV.
C) A message stating that the disk is dirty and cannot be played.
D) Spinning the disk to play,pause,rewind,or fast forward.

E) B) and C)
F) A) and D)

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Top managers use __________ intelligence to define the future of the business,analyzing markets,industries,and economies.

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Broad differentiation,broad cost leadership,and _________ create the three generic strategies identified by Porter.


A) Narrow market leadership
B) High cost versus low cost
C) Focused strategy
D) None of the above

E) B) and C)
F) A) and D)

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The Chief ___________ Officer is responsible for collecting,maintaining,and distributing company knowledge.

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Firm infrastructure and human resource management are part of the support value activities.

A) True
B) False

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Which of the following is considered a core driver of the information age?


A) Information.
B) Business Intelligence.
C) Knowledge.
D) All of the above.

E) None of the above
F) All of the above

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Why do students need to study information technology?


A) Information technology is everywhere in business
B) Information technology is frequently discussed in business
C) Information technology is frequently used in organizations
D) All of the above.

E) B) and C)
F) None of the above

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