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Exam 5: Planning: The Foundation of Successful Management

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Question 51

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Quality Carwash is developing a new philosophy on company diversity.Like most organizations,Quality Carwash's reason for being is expressed in its diversity statement.

A) True
B) False

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Question 52

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Discuss how every organization has a mission and a vision,and how a company's approach to planning and its mission becomes translated into action plans.

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Journalist Dick Leider writes,"Everyone ...

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Question 53

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When Donna asked her sales representatives for their sales goals for the year,Al,one of her salespeople,said,"I am going to sell more copiers next year than this year." Donna's response to Al was,"Specifically,how many copiers do you plan on selling?" Al replied,"I'm going to sell 90 copiers." Al's specific answer is an example of a SMART goal.

The HR Department of French Quarter Seafood did a training workshop on setting and achieving organization goals.Alex,the store manager of the New Orleans location,has been working with his managers to set objectives that are specific,measurable,attainable,results-oriented,and have target dates.These types of goals define ____.

Deon is opening a car wash,and he has approached SCORE,a SBA organization that assists small-business owners in setting up their companies.As a new business owner,the SCORE counselors would probably advise Deon to _____.

Summarize management by objectives.Describe the three types of objectives used in MBO and give examples of each type.

Don,a CEO,has decided to utilize MBO in his retail outlets across the Midwest.He made this decision because of its emphasis on converting general objectives into broad ones for the upper management of an organization.

At the strategic level of planning,managers must pay attention to the environment outside the organization,be future oriented,and ____.

Planning done by first-line managers to determine how to accomplish specific tasks with available resources within the next 1 to 52 weeks is known as _____.

The primary reason for an organization to adopt planning and strategic management is to _____.

Susan is a front-line supervisor in a grocery retailer.She desires to decrease the time she spends working on doing her daily closing work.This objective set by Susan and for her is an example of a(n) ____.

Strategic planning determines goals for an organization for a period of 5 to 10 years.

The planning/control cycle loop exists for each level of planning-strategic,tactical and operational.

Summarize SMART goals.Give examples of each of the five qualities of a SMART goal.

The management of Quality Carpet Cleaning finalized the company's action plan for increasing its market share over the next few years.The management then set up a 12-month plan that defines how the organization will conduct its business based on the action plan,including clear sales targets for each week.The second plan is an example of a(n) _____ plan.

What the organization wishes to become is expressed in a mission statement.

One Fortune article reads that "vision should describe what's happening to the world you compete in and what you want to do about it" and "it should ___."

Research suggests that when writing out and achieving a person's biggest goals,it is important to ____.

Because several computers and keyboards in the computer labs have been damaged recently by drinks and food being spilled,the department chair of the IT department issued a directive that "Absolutely no food or drink are allowed in any computer lab." This statement by the department chair is a(n) ______.

With increasing competition in the restaurant business,Sal,owner of Mom's Pizza,is dealing with growing uncertainty.He is meeting with his managers to develop a future course of action to meet company goals.This process is known as _____.