Question 1

Which of the following statements is true of competency models?

Accepted Answer

A)   They are not useful for recruitment and selection.
B)   They fail to identify the best employees to fill open positions.
C)   They cannot be used for performance management.
D)   Traditionally, needs assessment failed to focus on competencies.E) C) and D)
F) A) and B)

Question 2

_____ analysis involves determining the appropriateness of training,given the company's business strategy,its resources available for training,and support by managers and peers for training activities.

Accepted Answer

A)   Organizational
B)   Task
C)   Gap
D)   Value-chainE) B) and C)
F) A) and D)

Question 3

Which of the following statements is true about age and generation in the context of training?

Accepted Answer

A)   The speed at which people process information increases as they age.
B)   Gen Xers dislike close supervision.
C)   Baby boomers are technology-literate and they appreciate diversity.
D)   Traditionalists prefer more of a self-directed training environment.E) B) and C)
F) A) and D)

Question 4

_____ are useful with complex or controversial issues that one person may be unable or unwilling to explore.

Accepted Answer

A)   Questionnaires
B)   Observations
C)   Focus groups
D)   Historical data reviewsE) A) and C)
F) A) and B)

Question 5

The first step in task analysis is to:

Accepted Answer

A)   develop a preliminary list of tasks performed on the job.
B)   select the job or jobs to be analyzed.
C)   identify the KSAOs important for successful task performance.
D)   identify important and frequently performed tasks for which training is required.E) A) and B)
F) A) and C)

Question 6

Which of the following method of needs assessment is inexpensive and allows the collection of data from a large number of persons?

Accepted Answer

A)   Questionnaire
B)   Observation
C)   Focus group
D)   InterviewE) B) and C)
F) A) and C)

Question 7

_____ refers to asking a large group of employees to help provide information for needs assessment that they are not traditionally asked to do.

Accepted Answer

A)   Crowdsourcing
B)   Historical data review
C)   Focus group
D)   BenchmarkingE) A) and B)
F) A) and C)

Question 8

The difference between job analysis and competency models is that:

Accepted Answer

A)   competency modeling is more work- and task-focused, whereas job analysis is worker-focused.
B)   competency models describe employees' skills, knowledge, abilities and personal characteristics that are common across jobs, whereas job analysis describes what is different across jobs.
C)   competency modeling is used to generate specific requirements of employees for a job, and job analysis is used to generate more general requirements.
D)   job analysis can be applied to selection, training, employee development, and performance management unlike competency models.E) A) and D)
F) A) and C)

Question 9

Determining a job's cognitive ability requirement is part of the task analysis process.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements is true of needs assessment?

Accepted Answer

A)   The needs assessment process fails to provide information regarding the outcomes that should be collected to evaluate training effectiveness.
B)   Upper- and mid-level managers are excluded from getting involved in the needs assessment process.
C)   The role of the needs assessment process is to determine if training is the appropriate solution.
D)   A company's decision regarding outsourcing its training is independent of the needs assessment outcome.E) C) and D)
F) All of the above

Question 11

Task analysis should be undertaken only after the organizational analysis has determined that the company wants to devote time and money for training.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements is true of rapid needs assessment?

Accepted Answer

A)   It involves using a large amount of resources such as money and SMEs.
B)   It ultimately results in the sacrifice of the quality of the process.
C)   Its scope is independent of the size of the potential pressure point.
D)   It opts for methods that provide results in which trainers have the greatest confidences.E) A) and C)
F) B) and C)

Question 13

To motivate employees to learn in training programs,managers should avoid informing the employees about their skill weaknesses or knowledge deficiencies.

Accepted Answer

A) True 
 B)False

Question 14

To motivate employees to learn in training programs,they need to be given a choice of what training programs to attend.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is considered as cognitive ability?

Accepted Answer

A)   Sociability
B)   Psychomotor ability
C)   Quantitative ability
D)   Emotional stabilityE) A) and D)
F) A) and C)

Question 16

Employees' self-efficacy level can be increased by:

Accepted Answer

A)   letting them know that the purpose of training is to identify areas in which employees are incompetent.
B)   providing limited information about the training program and the purpose of training prior to the actual training.
C)   convincing them that they lack the ability and the responsibility to overcome learning difficulties they experience.
D)   showing them the training success of their peers who are now in similar jobs.E) B) and C)
F) A) and C)

Question 17

_____ are more concerned with how training may affect the attainment of financial goals for the particular units they supervise.

Accepted Answer

A)   Operational workers
B)   Instructional designers
C)   Mid-level managers
D)   Upper-level managersE) All of the above
F) A) and B)

Question 18

The first step in developing a competency model is:

Accepted Answer

A)   to identify the job or position to be analyzed.
B)   to identify the business strategy.
C)   to select the needs assessment strategy.
D)   to identify effective and ineffective job performers.E) A) and B)
F) A) and C)

Question 19

The importance of cognitive ability for job success increases with job complexity.

Accepted Answer

A) True 
 B)False

Question 20

Upper-level managers view the needs assessment process by focusing on specific jobs.

Accepted Answer

A) True 
 B)False

Exam 3: Needs Assessment

Employees' self-efficacy level can be increased by:

Correct AnswerverifiedShow Answer

The first step in task analysis is to:

Correct AnswerverifiedShow Answer

_____ are more concerned with how training may affect the attainment of financial goals for the particular units they supervise.

Correct AnswerverifiedShow Answer

Which of the following statements is true of rapid needs assessment?

Correct AnswerverifiedShow Answer

Which of the following method of needs assessment is inexpensive and allows the collection of data from a large number of persons?

Correct AnswerverifiedShow Answer

The importance of cognitive ability for job success increases with job complexity.

Correct AnswerverifiedShow Answer

Determining a job's cognitive ability requirement is part of the task analysis process.

Correct AnswerverifiedShow Answer

The difference between job analysis and competency models is that:

Correct AnswerverifiedShow Answer

_____ are useful with complex or controversial issues that one person may be unable or unwilling to explore.

Correct AnswerverifiedShow Answer

Which of the following is considered as cognitive ability?

Correct AnswerverifiedShow Answer

To motivate employees to learn in training programs,they need to be given a choice of what training programs to attend.

Correct AnswerverifiedShow Answer

The first step in developing a competency model is:

Correct AnswerverifiedShow Answer

Which of the following statements is true of needs assessment?

Correct AnswerverifiedShow Answer

Task analysis should be undertaken only after the organizational analysis has determined that the company wants to devote time and money for training.

Correct AnswerverifiedShow Answer

_____ refers to asking a large group of employees to help provide information for needs assessment that they are not traditionally asked to do.

Correct AnswerverifiedShow Answer

_____ analysis involves determining the appropriateness of training,given the company's business strategy,its resources available for training,and support by managers and peers for training activities.

Correct AnswerverifiedShow Answer

Which of the following statements is true about age and generation in the context of training?

Correct AnswerverifiedShow Answer

Which of the following statements is true of competency models?

Correct AnswerverifiedShow Answer

To motivate employees to learn in training programs,managers should avoid informing the employees about their skill weaknesses or knowledge deficiencies.

Correct AnswerverifiedShow Answer

Upper-level managers view the needs assessment process by focusing on specific jobs.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified