Question 1

Research suggests that it is more effective to improve HRM practices as a whole than to focus on one or two isolated practices.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is a business indicator of the overall effectiveness of HR activities?

Accepted Answer

A)   Ratio of personnel staff to employee population
B)   Accuracy and clarity of information provided to managers and employees
C)   Competence and expertise of staff
D)   Working relationship between organizations and HRM department
E)   Assistance in identifying management potentialF) B) and D)
G) A) and B)

Question 3

Decision support systems refer(s) to:

Accepted Answer

A)   computer software systems that allow users to see how outcomes vary when assumptions or data are altered.
B)   the network of remote servers used to store reusable data.
C)   systems that incorporate the decision rules used by people who are considered to have expertise in a certain area.
D)   the set of topics on which a human resource information system collects and maintains information.
E)   online training and development materials which employees can access at their own convenience from anywhere around the world.F) B) and D)
G) C) and D)

Question 4

How can HR departments improve their performance?

Accepted Answer

In general,HR departments should be able...

Question 5

_____ are computer systems that incorporate the decision rules used by people who are considered to have proficiency in a certain area.

Accepted Answer

A)   Decision support systems
B)   Expert systems
C)   E-HRM systems
D)   Transactional processing systems
E)   CloudsF) B) and C)
G) A) and D)

Question 6

Which one of the following is an advantage of a relational database?

Accepted Answer

A)   It facilitates the storage of employee information in a single, large file.
B)   It replicates the traditional method of filing employee data by name, a system that is strongly preferred by organizations worldwide.
C)   It helps HR staff in retrieving information about specific applicants.
D)   It helps people arrive at decisions that reflect expert knowledge.
E)   It is designed to exclusively meet the needs of the HR department.F) A) and B)
G) B) and D)

Question 7

An organization's HR department makes most decisions about organizational structure.

Accepted Answer

A) True 
 B)False

Question 8

A high-performance work system refers to:

Accepted Answer

A)   an arrangement of machinery and equipment that streamlines the workflow and results in maximum efficiency and cost savings.
B)   the right combination of people, technology, and organizational structure that makes full use of the organization's resources and opportunities in achieving its goals.
C)   a computer software system designed to help managers solve problems by showing how results vary when the manager alters assumptions or data.
D)   a system used to collect, record, store, analyze, and retrieve data concerning an organization's human resources.
E)   a performance management system that customer satisfaction.F) None of the above
G) All of the above

Question 9

How can the HR department meet the needs of line managers?

Accepted Answer

A)   By providing qualified staffing
B)   By assisting in performance management
C)   By designing a rewards system
D)   By providing training and development
E)   By enforcing labor law regulationsF) C) and D)
G) D) and E)

Question 10

Research supports the idea that employees' job satisfaction and job performance are unrelated.

Accepted Answer

A) True 
 B)False

Question 11

In a high-performance work system,organizational structure:

Accepted Answer

A)   promotes high employee turnover.
B)   promotes cooperation and learning.
C)   discourages competition.
D)   helps the organization select the right people with the required qualifications.
E)   encourages people to strive for objectives that support the organization's overall goals.F) All of the above
G) None of the above

Question 12

What are the various outcomes of a high-performance work system?

Accepted Answer

Outcomes of a high-performance work syst...

Question 13

A formal review of the outcomes of HRM functions,based on identifying key HRM functions and measures of business performance,is referred to as a(n) _____.

Accepted Answer

A)   balanced scorecard
B)   profit-and-loss statement
C)   evidence-based HRM
D)   job description
E)   HRM auditF) B) and E)
G) B) and C)

Question 14

_____ is a display of a series of HR measures,showing human resource goals and objectives and progress toward meeting them.

Accepted Answer

A)   Performance review template
B)   Job preview
C)   Expert system
D)   HR dashboard
E)   Relational databaseF) C) and E)
G) B) and E)

Question 15

Which of the following is a customer satisfaction measure that indicate the success of the compensation system designed by the HR department of an organization?

Accepted Answer

A)   Competitiveness in local labor market
B)   Ratio of average salary offers to average salary in community
C)   Per capita (average)  merit increases
D)   Percentage of overtime hours to straight time
E)   Ratio of recommendations for reclassification to number of employeesF) D) and E)
G) A) and C)

Question 16

A standard feature of a modern HRIS is the use of relational databases,which store data in separate files that can be linked by common elements.

Accepted Answer

A) True 
 B)False

Question 17

Most of the human resource information is confidential,so organizations engaging in e-HRM are:

Accepted Answer

A)   continuously limiting the amount and type of information made available to company personnel.
B)   increasingly placing company-specific information on a secure intranet with links to resources on the broader Internet.
C)   consolidating information into a single file and restricting access to the database to only top-level personnel within the company.
D)   not in favor of knowledge sharing within the organization.
E)   encouraging employees to restrict the use of intranet.F) A) and E)
G) A) and B)

Question 18

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater effectiveness means that:

Accepted Answer

A)   the rate of employee turnover is considerably high.
B)   the HR personnel use fewer and less-costly resources to perform its functions.
C)   the average employee compensation in the organization is well above the prevailing market rate.
D)   what the HR department does has a more beneficial effect on employees' and the organization's performance.
E)   there is a relatively narrow gap between the highest and the lowest salaries paid in the organization.F) B) and D)
G) None of the above

Question 19

Which of the following elements in a high-performance work system contribute(s) to high performance by encouraging people to strive for objectives that support the organization's overall goals and includes the performance measures by which employees are judged?

Accepted Answer

A)   Organizational goals
B)   Task design
C)   Reward systems
D)   Information systems
E)   Training and developmentF) A) and D)
G) A) and C)

Question 20

Which of the following is a business indicator for staffing activities with regard to an HRM audit?

Accepted Answer

A)   Treatment of applicants
B)   Skill in handling terminations
C)   Competitiveness in local labor market
D)   Employee satisfaction with pay
E)   Ratio of acceptances to offers madeF) A) and B)
G) A) and C)

Exam 16: Creating and Maintaining High-Performance Organizations

Research supports the idea that employees' job satisfaction and job performance are unrelated.

Correct AnswerverifiedShow Answer

In a high-performance work system,organizational structure:

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_____ are computer systems that incorporate the decision rules used by people who are considered to have proficiency in a certain area.

Correct AnswerverifiedShow Answer

A standard feature of a modern HRIS is the use of relational databases,which store data in separate files that can be linked by common elements.

Correct AnswerverifiedShow Answer

Decision support systems refer(s) to:

Correct AnswerverifiedShow Answer

Which of the following is a customer satisfaction measure that indicate the success of the compensation system designed by the HR department of an organization?

Correct AnswerverifiedShow Answer

A high-performance work system refers to:

Correct AnswerverifiedShow Answer

How can HR departments improve their performance?

Correct AnswerverifiedIn general,HR departments should be able...View AnswerShow Answer

Which of the following is a business indicator for staffing activities with regard to an HRM audit?

Correct AnswerverifiedShow Answer

Which one of the following is an advantage of a relational database?

Correct AnswerverifiedShow Answer

_____ is a display of a series of HR measures,showing human resource goals and objectives and progress toward meeting them.

Correct AnswerverifiedShow Answer

Research suggests that it is more effective to improve HRM practices as a whole than to focus on one or two isolated practices.

Correct AnswerverifiedShow Answer

How can the HR department meet the needs of line managers?

Correct AnswerverifiedShow Answer

A formal review of the outcomes of HRM functions,based on identifying key HRM functions and measures of business performance,is referred to as a(n) _____.

Correct AnswerverifiedShow Answer

Which of the following is a business indicator of the overall effectiveness of HR activities?

Correct AnswerverifiedShow Answer

Which of the following elements in a high-performance work system contribute(s) to high performance by encouraging people to strive for objectives that support the organization's overall goals and includes the performance measures by which employees are judged?

Correct AnswerverifiedShow Answer

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater effectiveness means that:

Correct AnswerverifiedShow Answer

What are the various outcomes of a high-performance work system?

Correct AnswerverifiedOutcomes of a high-performance work syst...View AnswerShow Answer

Most of the human resource information is confidential,so organizations engaging in e-HRM are:

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An organization's HR department makes most decisions about organizational structure.

Correct AnswerverifiedShow Answer

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In general,HR departments should be able...
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Outcomes of a high-performance work syst...
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