Question 1

Self-determination theory assumes that people are driven to try to grow and attain fulfillment, with their behavior and well-being influenced by three innate needs: competence, autonomy, and relatedness.

Accepted Answer

A) True 
 B)False

Question 2

A sales commission is an example of a ______ compensation plan.

Accepted Answer

A)   pay-for-knowledge
B)   profit-sharing
C)   gainsharing
D)   pay-for-performance
E)   ScanlonF) None of the above
G) A) and B)

Question 3

According to Herzberg, which of the following is an example of a motivating factor?

Accepted Answer

A)   the work itself
B)   pay
C)   working conditions
D)   company policy
E)   supervisorsF) B) and E)
G) B) and D)

Question 4

Content perspectives, also known as need-based perspectives, include all except which one of the following theories?

Accepted Answer

A)   Deci and Ryan's self-determination theory
B)   Herzberg's two-factor theory
C)   McClelland's acquired needs theory
D)   Equity theory
E)   Maslow's hierarchy of needs theoryF) D) and E)
G) A) and E)

Question 5

Ted's manager required him to give up his company car since he had missed sales goals for four consecutive quarters. Ted's manager used _____.

Accepted Answer

A)   punishment
B)   negative reinforcement
C)   extinction
D)   intrinsic motivation
E)   feedbackF) C) and D)
G) A) and B)

Question 6

The process of building into a job such motivating factors as recognition and achievement is called _____.

Accepted Answer

A)   MBO
B)   job enrichment
C)   job satisfaction
D)   job enlargement
E)   horizontal loadingF) None of the above
G) B) and E)

Question 7

When using punishment, a manager should _____.

Accepted Answer

A)   ignore undesirable behaviors
B)   save reprimands until the end of the workday, or preferably before a weekend
C)   make sure that other employees witness the punishment
D)   do it in conjunction with positive reinforcement
E)   punish even minor infractions, to appear consistentF) A) and E)
G) B) and E)

Question 8

An extrinsic reward such as money is the payoff a person receives from others for performing a particular task.

Accepted Answer

A) True 
 B)False

Question 9

New research shows that the cubicle is not a motivational environment, stifling creativity and morale for many workers.

Accepted Answer

A) True 
 B)False

Question 10

According to Herzberg's two-factor theory, a worker's salary and working conditions are possible sources of job satisfaction.

Accepted Answer

A) True 
 B)False

Question 11

According to goal-setting theory, goal setting helps motivate you by doing all the following except _____.

Accepted Answer

A)   directing your attention toward goal-relevant tasks and away from irrelevant ones
B)   making obstacles become challenges to be overcome, not reasons to fail
C)   making it more likely you will realize success
D)   regulating the effort expended
E)   taking attention away from real workF) D) and E)
G) All of the above

Question 12

Explain expectancy theory, and discuss how managers can use this model to help motivate employees.

Accepted Answer

Expectancy theory contains three element...

Question 13

The process of strengthening a behavior by withdrawing something negative is called _____.

Accepted Answer

A)   negative reinforcement
B)   positive reinforcement
C)   extinction
D)   intrinsic motivation
E)   punishmentF) B) and E)
G) B) and C)

Question 14

Explain at least four of the six types of compensation plans, giving examples of each. Which type would be most motivating to you? Why?

Accepted Answer

The six types are:
• Pay for performance...

Question 15

Which of the following is the best statement of a goal?

Accepted Answer

A)   Give your very best effort.
B)   Get through most of those reports by 9/1.
C)   Increase customer satisfaction.
D)   Reduce production errors by 10 percent by the end of the quarter.
E)   Be late to work less often.F) None of the above
G) A) and E)

Question 16

Gainsharing allow certain employees to buy stock at a future date for a discounted price.

Accepted Answer

A) True 
 B)False

Question 17

In equity theory, employees are motivated to _____.

Accepted Answer

A)   resolve feelings of injustice and see fairness in the rewards they expect for task performance
B)   work harder when they have more freedom
C)   correct themselves when they aren't working hard enough
D)   blame others when they miss work or fail at tasks
E)   work just hard enough to get what they wantF) A) and E)
G) C) and D)

Question 18

Using self-determination theory to motivate employees, at Cloud9, a data storage company, the vice chair makes 10-20 phone calls a day to thank special employees "caught doing something right." This is an example of which one of the following innate needs?

Accepted Answer

A)   competence
B)   autonomy
C)   relatedness
D)   equity
E)   loveF) A) and C)
G) A) and B)

Question 19

Job ______ is the opposite of job ______.

Accepted Answer

A)   rotation; enrichment
B)   rotation; enlargement
C)   loading; enrichment
D)   enlargement; enrichment
E)   enlargement; simplificationF) A) and B)
G) B) and D)

Question 20

No matter how fair managers think the organization's policies, procedures, and reward system are, each employee's perception of those factors is what counts.

Accepted Answer

A) True 
 B)False

Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

Using self-determination theory to motivate employees, at Cloud9, a data storage company, the vice chair makes 10-20 phone calls a day to thank special employees "caught doing something right." This is an example of which one of the following innate needs?

Correct AnswerverifiedShow Answer

The process of building into a job such motivating factors as recognition and achievement is called _____.

Correct AnswerverifiedShow Answer

Explain expectancy theory, and discuss how managers can use this model to help motivate employees.

Correct AnswerverifiedExpectancy theory contains three element...View AnswerShow Answer

According to Herzberg's two-factor theory, a worker's salary and working conditions are possible sources of job satisfaction.

Correct AnswerverifiedShow Answer

According to Herzberg, which of the following is an example of a motivating factor?

Correct AnswerverifiedShow Answer

When using punishment, a manager should _____.

Correct AnswerverifiedShow Answer

An extrinsic reward such as money is the payoff a person receives from others for performing a particular task.

Correct AnswerverifiedShow Answer

Content perspectives, also known as need-based perspectives, include all except which one of the following theories?

Correct AnswerverifiedShow Answer

Explain at least four of the six types of compensation plans, giving examples of each. Which type would be most motivating to you? Why?

Correct AnswerverifiedThe six types are:• Pay for performance...View AnswerShow Answer

According to goal-setting theory, goal setting helps motivate you by doing all the following except _____.

Correct AnswerverifiedShow Answer

New research shows that the cubicle is not a motivational environment, stifling creativity and morale for many workers.

Correct AnswerverifiedShow Answer

Which of the following is the best statement of a goal?

Correct AnswerverifiedShow Answer

The process of strengthening a behavior by withdrawing something negative is called _____.

Correct AnswerverifiedShow Answer

Ted's manager required him to give up his company car since he had missed sales goals for four consecutive quarters. Ted's manager used _____.

Correct AnswerverifiedShow Answer

A sales commission is an example of a ______ compensation plan.

Correct AnswerverifiedShow Answer

Gainsharing allow certain employees to buy stock at a future date for a discounted price.

Correct AnswerverifiedShow Answer

Self-determination theory assumes that people are driven to try to grow and attain fulfillment, with their behavior and well-being influenced by three innate needs: competence, autonomy, and relatedness.

Correct AnswerverifiedShow Answer

In equity theory, employees are motivated to _____.

Correct AnswerverifiedShow Answer

No matter how fair managers think the organization's policies, procedures, and reward system are, each employee's perception of those factors is what counts.

Correct AnswerverifiedShow Answer

Job ______ is the opposite of job ______.

Correct AnswerverifiedShow Answer

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Expectancy theory contains three element...
View Answer

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The six types are:
• Pay for performance...
View Answer

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Job is the opposite of job .

Correct Answer
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