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Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

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Question 1

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To carry out the diagnosis, OD consultants or managers use some combination of questionnaires, surveys, interviews, meetings, records, and direct observation to ascertain people's attitudes and to identify problem areas.

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B) False

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Question 2

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What is the difference between a product innovation and a process innovation?

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Innovations may be a product innovation ...

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Question 3

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During December at Toys For Tiny Tots, employees know that they are generally required to work different schedules, weekends, and often with overtime to support the holiday shopping season. This is an example of a(n) ______ change.

So-called Millennials (those born after 1980) are vastly different from their parents in their views on everything from technology to politics to marriage to tattoos. This is an example of a ______ force for change.

As owner and senior accountant at a tax preparation firm, Mark is changing the work schedule of all employees, including managers and accountants, for the months of March and April, the company's busiest time. He is requiring work on weekends for everyone, using the same basic schedule as last two years. Mark should expect that his employees will be __________.

Which of the following is an example of a proactive change?

Innovation is the activity of creating new ideas and converting them into useful applications, which is different from invention and creativity.

In the freezing stage, employees need to be helped to integrate the changed attitudes and behavior into their normal ways of doing things.

An example of an inside force for organizational change is secondhand shops suffering from a recession-induced decline in thrift store donations, even as consumer demand for used goods went through the roof.

The starting point for organizational innovation involves the six seeds of innovation. List at least four of the six seeds of innovation.

An OD intervention that works in one country should not be blindly applied to a similar situation in another country.

The three types of change depend on what three criteria?

Define and describe the three types of change and provide an example for each.

Appliance America customer complaints have increased because its drivers became lost when attempting deliveries and arrived late. The drivers have resisted using GPS systems, claiming they knew their territories. But managers are now encouraging them to look for the best solution. Appliance America is in the ________ stage of Lewin's change model.

The management department at a local university began posting all assignments and other class materials to a course management website instead of creating a packet for students to purchase each term. This is a ______ innovation.

A(n) ______ innovation is a change in the way a product or service is conceived, manufactured, or disseminated.

________ is an emotional/behavioral response to real or imagined threats to an established work routine.

Which of the following is not one of Scott Berkun's seeds of innovation for organizations?

Employees are likely to see an adaptive change as __________.

In which of the following situations would OD techniques be the most helpful?