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Some industries' competition is much more intense than others.Retail grocery stores,such as Kroger,Safeway,and Albertson's in the United States,experience fierce competition and offer similar marketing campaigns to compete.What is this an example of in terms of Porter's Five Forces?


A) Rivalry among new entrants.
B) Rivalry among existing competitors.
C) Threat of substitute products or services.
D) Buyer power.

E) B) and D)
F) A) and D)

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Your boss,Ty Jacob,has asked you to analyze the music industry using Porter's Five Forces Model.Which of the following represents the threat of substitute products or services in the music industry?


A) Established record labels like EMI, Sony, and Universal.
B) Independent record labels.
C) Game systems like Wii and social networks like Facebook.
D) Taylor Swift, Beyonce, The Beatles, and The Rolling Stones.

E) B) and C)
F) A) and B)

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What is a competitive advantage?


A) A feature of a product or service on which customers place a lesser value on than on similar offerings from a new competitor.
B) A brand name customers place a greater value on than the quality of the product or service.
C) A service that customers place a lesser value on than similar offerings from a supplier.
D) A feature of a product or service on which customers place a greater value than on similar offerings from competitors.

E) B) and C)
F) None of the above

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Your boss,Kerry Miller,has asked you to analyze the soft drink industry using Porter's Five Forces Model.Which of the following represents rivalry in the soft drink industry?


A) Pepsi requires stores that carry Pepsi products to commit to minimum orders of 1,000 cases.
B) Walmart negotiates a lower cost per bottle from Coke in exchange for premium shelf space in every Walmart store.
C) Zevia Natural Diet Soda begins selling directly over the Internet.
D) Coke and Pepsi submit bids to the owner of a football stadium for the exclusive sale of their products during games.

E) A) and B)
F) All of the above

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Apple utilized the first-mover ________ with its iPod product.

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Which of the following represents procurement as part of the support value activities in a value chain analysis?


A) Purchases inputs, such as raw materials, resources, equipment, and supplies.
B) Applies MIS to processes to add value.
C) Distributes goods and services to customers.
D) Promotes, prices, and sells products to customers.

E) C) and D)
F) B) and D)

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___________ make customers reluctant to switch to another product or service.


A) Support activities
B) Switching costs
C) Loyalty rewards
D) Value chain activities

E) B) and D)
F) A) and D)

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B

Gina Brooks works for Aquarium Retail Services selling high-end saltwater fish and tank supplies.Aquarium Retail Services is the current market leader in Gina's city.Gina has recently been approached by Deep Blue Incorporated with an opportunity to run its corporate nationwide marketing and sales division.Gina decides to jump at the opportunity! Deep Blue is attempting to gain a competitive ________ by stealing its competitor's key employees.


A) power
B) entry barrier
C) advantage
D) loyalty

E) A) and D)
F) All of the above

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Which one of Porter's five forces is high when it is easy for new competitors to enter a market and low when there are significant entry barriers to joining a market?


A) Threat of new entrants.
B) Threat of substitute products or services.
C) Threat of buyer power.
D) Supply chain competition.

E) B) and D)
F) B) and C)

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Which of the following is not a typical way that a company would duplicate a competitive advantage?


A) Acquiring the new technology.
B) Copying the business operations.
C) Hiring away key employees.
D) Carrying large product inventories.

E) A) and D)
F) None of the above

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__________ power measures the ability of buyers to affect the price they must pay for an item.

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How can a company reduce the threat of substitute products or services?


A) Market the product to fewer than 10 customers.
B) Ignore competitive forces.
C) Offer additional value through wider product distribution.
D) Offer less value, making the product far more generic and similar to the competition.

E) All of the above
F) B) and D)

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C

When a company is the first to market with a competitive advantage,this is called a first-mover advantage.All of the following companies were first-movers except ____________.


A) FedEx - the online self-service software
B) Apple - iPad
C) Apple - iPod
D) Microsoft - Bing search engine

E) None of the above
F) B) and D)

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In the bookstore industry,some of today's businesses compete with different business strategies and cost strategies.Which of the following is using a broad market competitive scope along with a low cost strategy?


A) Amazon.com.
B) Any local independent bookstore that specializes in antique books.
C) Barnes & Noble.
D) Borders Books.

E) B) and C)
F) A) and D)

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Which of the following represents a company in a supply chain?


A) Customer and competitor.
B) Supplier and competitor.
C) Knowledge worker and supplier.
D) Supplier and customer.

E) None of the above
F) A) and B)

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A leadership plan that achieves a specific set of goals or objectives is a business strategy.

A) True
B) False

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True

Your boss,Kerry Miller,has asked you to analyze the soft drink industry using Porter's Five Forces Model.Which of the following represents a substitute product in the soft drink industry?


A) Pepsi requires stores that carry Pepsi products to commit to minimum orders of 1,000 cases.
B) Walmart negotiates a lower cost per bottle from Coke in exchange for premium shelf space in every Walmart store.
C) Zevia Natural Diet Soda begins selling directly over the Internet.
D) Vitamin water, fruit juice, and coffee.

E) C) and D)
F) B) and D)

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Competitive __________ is the process of gathering information about the competitive environment,including competitors' plans,activities,and products,to improve a company's ability to succeed.

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According to Porter's three generic strategies,Walmart is following a business strategy that focuses on "broad market and low cost."

A) True
B) False

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Value chain analysis views a firm as a series of business processes that each add value to the product or service.

A) True
B) False

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