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An organization's shared values,beliefs,traditions,philosophies,rules,and role models for behavior represent its


A) formal organization.
B) information system.
C) organizational culture.
D) grapevine.
E) organizational manual.

F) A) and B)
G) A) and E)

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Product-development teams are a special type of task force formed to devise,design,and implement a new product.

A) True
B) False

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Joe is a copywriter in his company's marketing department.The copy for an ad placed in Time magazine for his company spelled the company's name wrong.Who is ultimately responsible for the mistake?


A) The copywriter
B) The marketing vice president
C) Time magazine
D) The customer
E) Nobody-things just happen

F) D) and E)
G) B) and C)

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Horizontal communication involves the traditional flow of information from upper organizational levels downward.

A) True
B) False

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Which of the following is formed to address specific quality,service,or productivity problems?


A) Self-directed work team
B) Product-development team
C) Work group
D) Quality-assurance team
E) Task force

F) A) and B)
G) A) and C)

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Adam Smith illustrated improvements in efficiency through the application of


A) departmentalization.
B) specialization.
C) generalization.
D) registration.
E) delegation.

F) B) and E)
G) C) and D)

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Many experts believe people can perform most efficiently if they master just one task rather than all tasks.A famous book that supports this point was published in 1776 and is titled


A) The Wealth of Nations.
B) The Principles of Scientific Management.
C) The Declaration of Independence.
D) The Prosperity of Specialization.
E) The 7 Habits of Highly Effective People.

F) B) and D)
G) B) and C)

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A company that has departments for marketing,finance,personnel,and production is organized by


A) product.
B) function.
C) territory.
D) customer.
E) geographic region.

F) B) and E)
G) B) and D)

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If Juan's manager gives him an assignment without providing Juan with the resources to complete the assignment,Juan's manager is exhibiting improper


A) accountability.
B) organizational culture.
C) delegation of authority.
D) customer departmentalization.
E) centralization.

F) B) and D)
G) A) and E)

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Which of the following requires an increasing degree of organizing within an organization?


A) Profits
B) Sales
C) Growth
D) Decline
E) Aging

F) A) and E)
G) A) and C)

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Why are upper level managers facing frustration and increased stress as Quest Star transitions to a new organizational structure?


A) They do not like their jobs
B) They are faced with training employees to supervise themselves
C) They miss the old system
D) The employees don't like the new system
E) Management does not trust employees to make decisions for themselves

F) C) and D)
G) A) and B)

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What is organizational structure? How does it develop?

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Organizational structure refers to the a...

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If each Quest Star work group has a team representative,what problems will be faced in supervising these representatives?

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Each team representative is likely to de...

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An advantage of functional departmentalization is that managers need only the skills that apply to their department's function.

A) True
B) False

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The line-and-staff structure divides general managing duties into functional areas,each with a separate supervisor.

A) True
B) False

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