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Toyota employs all of the following principles and practices as part of "The Toyota Way" except


A) continuously improve business processes and products.
B) empower individuals and teams.
C) respect people.
D) build trust.
E) provide personalized and customized products.

F) A) and B)
G) A) and C)

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Of the following,which racial or ethnic group had the greatest economic impact in the United States in terms of its buying power?


A) Asian Americans
B) Hispanics
C) African Americans
D) American Indian and other native populations
E) Indian immigrants (from India)

F) All of the above
G) A) and D)

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The U.S.Securities and Exchange Commission has designated just nine credit-rating agencies as nationally recognized statistical rating organizations,which include Moody's,Standard & Poor's,and Fitch Ratings.These agencies provide opinions on the creditworthiness of other entities and the financial obligations issued by them.Because so few companies can compete in it,the credit-rating industry would be considered


A) a mega monopoly.
B) an oligopoly.
C) a pure competition.
D) a monopolistic competition.
E) a monopoly.

F) B) and D)
G) C) and D)

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Small businesses account for __________ of the gross domestic product (GDP) .


A) 21 percent
B) 32 percent
C) 46 percent
D) 68 percent
E) 82 percent

F) B) and D)
G) A) and C)

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The set of values,ideas,and attitudes that is learned and shared among the members of an organization is referred to as


A) a mission statement.
B) core values.
C) the socialization process.
D) a code of ethics and conduct.
E) corporate culture.

F) None of the above
G) C) and D)

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Which generational cohort is also known as the baby bust? Describe the interests and lifestyles of this cohort and explain why it is important to marketers.

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The baby boom cohort is followed by Gene...

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Conducting business in a way that protects the natural environment while making economic progress is referred to as


A) green marketing.
B) sustainable development.
C) stakeholder responsibility.
D) the marketing concept.
E) environmental marketing.

F) C) and D)
G) A) and E)

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Olay,a personal care product firm,offers anti-aging and restoration products like its Total Effects cleansing cloths that are best targeted toward


A) echo-boomers.
B) Generation Z.
C) Generation Y.
D) baby boomers.
E) baby busters.

F) B) and E)
G) B) and D)

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The purpose of __________ is to give the author of a literary,dramatic,musical,or artistic work the exclusive right to print,perform,or otherwise copy that work.


A) copyright law
B) patent law
C) trademark law
D) commercial law
E) antitrust law

F) All of the above
G) C) and E)

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The generational cohort known as __________ was born during the baby bust era when the number of children born each year was declining.


A) Generation Z
B) Generation Y
C) millennials
D) Generation X
E) baby boomers

F) C) and D)
G) B) and C)

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Environmental scanning refers to


A) assessing any possible negative impact a firm's activities might have on the local ecology.
B) continually acquiring information on events occurring outside the organization to identify and interpret potential trends.
C) setting up a regular schedule to assess the performance of different divisions within a firm.
D) initiating an internal talent search to identify employees who can think "outside the box" to generate solutions to marketing problems caused by changes in the marketing environment.
E) requiring all employees to spend time outside the office to avoid the "ivory tower" syndrome.

F) B) and D)
G) B) and E)

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A recent study of business executives reported that __________ percent had witnessed ethically troubling behavior.


A) 7
B) 18
C) 25
D) 45
E) 62

F) All of the above
G) A) and E)

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The grassroots movement started in the 1960s to increase the influence,power,and rights of consumers in dealing with institutions is referred to as


A) Naderism.
B) consumerism.
C) green marketing.
D) anti-corporate activism.
E) libertarianism.

F) A) and D)
G) D) and E)

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All of the following are commonly held values in the United States except which?


A) equality
B) action
C) group welfare
D) continuous change
E) personal control

F) A) and B)
G) A) and C)

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At the U.S.Census Bureau,gross income is referred to as


A) buying power.
B) cash inflow.
C) fiscal power.
D) money income.
E) household income.

F) B) and C)
G) A) and E)

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The __________ makes it unlawful to discriminate in prices charged to different purchasers of the same product,where the effect may substantially lessen competition or help to create a monopoly.


A) Fair Trade Act
B) Clayton Act
C) Lanham Act
D) Robinson-Patman Act
E) Unfair Practices Act

F) A) and B)
G) A) and C)

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Which of the following is considered one of the major factors that influences an individual's personal moral philosophy and ethical behavior?


A) organizational structures
B) societal culture and norms
C) national and local legislation
D) the strength and stability of political parties
E) a nation's moral philosophy

F) A) and B)
G) A) and C)

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A key difference between cause marketing and a charitable contribution is


A) a charitable contribution provides an organization with a lower tax deduction.
B) there is no limit to the amount of charitable deductions a firm can make, but a firm is limited to the number of cause marketing efforts it can make during a fiscal year.
C) charitable donations are contributed at the sole discretion of the firm while for cause marketing the amount is directly affected by consumers' purchases.
D) cause marketing is generally linked to public causes and concerns while straight charitable contributions are generally given to private institutions.
E) there is essentially no difference between a charitable contribution and cause marketing.

F) A) and E)
G) All of the above

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As the director of marketing for a local hospital that specializes in caring for limited mobility patients and related health issues,you must conduct an environmental scan to help create a five-year marketing plan for the hospital.Which of the following environmental trends should you consider to be the most important?


A) The number of people in the geographic area who are 65 years or older will increase by 23 percent during the next five years.
B) Millennials are becoming increasingly important in the workplace.
C) The local community has seen a rise in dual-income households.
D) By the year 2025, robotics will play a major role in surgical procedures.
E) Twenty percent of the local population is of Hispanic origin, but that number is expected to grow during the next decade.

F) A) and E)
G) B) and C)

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Which of the following is an example of green marketing?


A) McDonald's added apple snacks to its Happy Meals targeted at children.
B) Lowe's and Home Depot discontinued the sale of lumber and other wood products.
C) Levi-Strauss marketed prewashed jeans.
D) Joe's Lawn Service offered a special spring cleanup promotion.
E) Walmart implemented buying practices that encourage its suppliers to use containers and packing made from corn, not petroleum-based resins.

F) A) and E)
G) A) and C)

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