Question 1

Responding to pressure after a problem has arisen is known as ________ change.

Accepted Answer

A)  intrinsic
B)  proactive
C)  retroactive
D)  adaptive
E)  reactiveF) B) and E)
G) C) and D)

Question 2

Total organization change is also referred to as

Accepted Answer

A)  organizational ambidexterity.
B)  force-field analysis.
C)  the genius of the and.
D)  large group intervention.
E)  proactive change.F) A) and D)
G) C) and E)

Question 3

Companies that take the current industry structure and its evolution as givens and choose where to compete are known as

Accepted Answer

A)  regulators.
B)  compromisers.
C)  shapers.
D)  adapters.
E)  incubators.F) A) and C)
G) A) and D)

Question 4

Among the characteristics of learning leaders is the fact that they

Accepted Answer

A)  carefully guard their knowledge.
B)  bolster their confidence by focusing on the positive.
C)  often devote time to their colleagues.
D)  remain true to their established beliefs.
E)  concentrate on their own success.F) All of the above
G) A) and D)

Question 5

Among the steps for leading change,the one that involves gaining leadership from top management and gradual support over time from managers and supervisors is

Accepted Answer

A)  establishing a sense of urgency.
B)  creating a guiding coalition.
C)  communicating the change vision.
D)  empowering broad-based action.
E)  generating short-term wins.F) A) and E)
G) C) and E)

Question 6

When resistance to change results from adjustment problems,a good way of managing the resistance to change is through

Accepted Answer

A)  education and communication.
B)  facilitation and support.
C)  negotiation and rewards.
D)  manipulation and cooptation.
E)  explicit and implicit coercion.F) A) and D)
G) B) and D)

Question 7

The most accurate definition of a performance gap is the difference between

Accepted Answer

A)  what is and what could be.
B)  what was and what is.
C)  what two employees can accomplish.
D)  what one company does and what its competitors do.
E)  what is manually possible and what is technologically possible.F) C) and D)
G) A) and C)

Question 8

To survive and succeed in today's intensely competitive business world,companies should strive to achieve

Accepted Answer

A)  the continuation of past successes.
B)  a limited executive board.
C)  a monopoly situation.
D)  a regular stream of moderate profits.
E)  world-class excellence.F) None of the above
G) D) and E)

Question 9

Becoming world class means becoming

Accepted Answer

A)  one of the best in the world at what you do.
B)  better compared to where you were in the past.
C)  so powerful that competitors are afraid to challenge you.
D)  successful at maintaining your market position.
E)  adept at retaining your customer base.F) A) and B)
G) C) and D)

Question 10

Introducing and sustaining multiple policies,practices,and procedures across multiple units and levels is called

Accepted Answer

A)  total organization change.
B)  force-field analysis.
C)  total quality management.
D)  organizational ambidexterity.
E)  reactive change.F) A) and B)
G) A) and C)

Exam 18: Creating and Leading Change

Total organization change is also referred to as

Correct Answer
verified

The most accurate definition of a performance gap is the difference between

Correct Answer
verified

To survive and succeed in today's intensely competitive business world,companies should strive to achieve

Correct Answer
verified

Introducing and sustaining multiple policies,practices,and procedures across multiple units and levels is called

Correct Answer
verified

Companies that take the current industry structure and its evolution as givens and choose where to compete are known as

Correct Answer
verified

Responding to pressure after a problem has arisen is known as ________ change.

Correct Answer
verified

Among the characteristics of learning leaders is the fact that they

Correct Answer
verified

Among the steps for leading change,the one that involves gaining leadership from top management and gradual support over time from managers and supervisors is

Correct Answer
verified

Becoming world class means becoming

Correct Answer
verified

When resistance to change results from adjustment problems,a good way of managing the resistance to change is through

Correct Answer
verified

Exam 18: Creating and Leading Change

Total organization change is also referred to as

Correct AnswerverifiedShow Answer

The most accurate definition of a performance gap is the difference between

Correct AnswerverifiedShow Answer

To survive and succeed in today's intensely competitive business world,companies should strive to achieve

Correct AnswerverifiedShow Answer

Introducing and sustaining multiple policies,practices,and procedures across multiple units and levels is called

Correct AnswerverifiedShow Answer

Companies that take the current industry structure and its evolution as givens and choose where to compete are known as

Correct AnswerverifiedShow Answer

Responding to pressure after a problem has arisen is known as ________ change.

Correct AnswerverifiedShow Answer

Among the characteristics of learning leaders is the fact that they

Correct AnswerverifiedShow Answer

Among the steps for leading change,the one that involves gaining leadership from top management and gradual support over time from managers and supervisors is

Correct AnswerverifiedShow Answer

Becoming world class means becoming

Correct AnswerverifiedShow Answer

When resistance to change results from adjustment problems,a good way of managing the resistance to change is through

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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