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Exam 2: The Evolution of Management

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Question 41

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What are the four principles of scientific management as identified by Frederick Taylor?

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Taylor identified four principles of sci...

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Question 42

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In the context of the human relations approach to management, _____ argued that people try to satisfy their lower-level needs and then progress upward to the higher-level needs.

A) Elton Mayo
B) William Procter
C) Frederick Taylor
D) Abraham Maslow
E) Fritz Roethlisberger

F) C) and D)
G) C) and E)

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Question 43

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Scenario B. Use the information given below to answer the following questions. Wilson, an employee at Pinnacle Corp., was facing a problem with a coworker. He decided to report his coworker's misbehavior to the department manager, instead of his immediate supervisor. However, he was instructed to consult his supervisor first and solve the matter, if possible. He was advised to raise the matter with the higher authorities only if his supervisor could not settle it. -In the context of the above scenario, which of the following approaches to management does Pinnacle Corp. follow?

Peter Senge of MIT Sloan School of Management founded the "Society of Organizational Learning."

Adam Smith introduced the scientific management approach in response to the failure of systematic management to bring about widespread production efficiency.

In the context of Frederick Taylor's theory of scientific management, describe time-and-motion studies and the differential piecerate system.

According to Abraham Maslow, the most advanced human need is for:

Scientific management emphasized internal operations because managers were concerned primarily with meeting the explosive growth in demand brought about by the industrial revolution.

Change continually creates both new opportunities and new demands for lowering costs and for achieving greater innovation, quality, and speed.

In the context of classical approaches to management, critics believed that one result of the _____ approach-a belief that a happy worker was a productive worker-was too simplistic.

In the context of scientific management, critics claimed that:

Who is sometimes criticized for his controversial practices such as selling off underperforming divisions and forced rankings of employees by performance?

Write a brief note on Douglas McGregor's Theory X and Theory Y.

Scenario B. Use the information given below to answer the following questions. Wilson, an employee at Pinnacle Corp., was facing a problem with a coworker. He decided to report his coworker's misbehavior to the department manager, instead of his immediate supervisor. However, he was instructed to consult his supervisor first and solve the matter, if possible. He was advised to raise the matter with the higher authorities only if his supervisor could not settle it. -In the context of the above scenario, which of the following is true of the organizational structure of Pinnacle Corp.?

In the context of classical approaches to management, _____ suggested that managers can facilitate the process of moving to higher-level needs after satisfaction of lower-level needs, and achieve organizational goals by removing obstacles and encouraging behaviors that satisfy people's needs and organizational goals simultaneously.

Understanding contingencies helps a manager know which sets of circumstances dictate which management actions.

In the context of the human relations approach to management, after conducting the four stages of the _____, Mayo and his team eventually concluded that productivity and employee behavior were influenced by the informal work group.

In the context of classical approaches to management, _____ believed bureaucratic structures can eliminate the variability that results when managers in the same organization have different skills, experiences, and goals.

Which of the following is a criticism of the classical approaches to management?

In the context of the systems theory, understanding _____ helps a manager know which sets of circumstances dictate which management actions.