Question 1

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is referred to as ________.

Accepted Answer

A)   emotional contagion
B)   job involvement
C)   job stability
D)   emotional dissonance
E)   direct actionF) B) and C)
G) All of the above

Question 2

What is workplace deviance? Explain.

Accepted Answer

Job dissatisfaction and antagonistic rel...

Question 3

Leon Festinger argued that ________ follow(s)  ________.

Accepted Answer

A)   behavior; attitudes
B)   emotions; attitude
C)   attitudes; behavior
D)   thought processes; moods
E)   conduct; feelingsF) A) and B)
G) B) and E)

Question 4

The human resource department of Palmer Inc. is aiming to understand the degree of employee engagement in the organization. Which of the following statements would best help them in the process?

Accepted Answer

A)   Do you believe in the organization's five-year plan?
B)   Do you believe the organization is concerned about your well-being?
C)   Do you enjoy your everyday tasks and achieving project milestones?
D)   Do you feel the organization values your work?
E)   Do you agree with the organization's stand on sustainable work practices?F) B) and E)
G) A) and D)

Question 5

Sonia works as a lab research assistant at Frost Labs which conducts trials for cosmetic products such as sprays, dyes, ointments, soaps, and the like. She joined the firm right out of college and has been working for them for almost two years now.
-Which of the following, if true, would weaken the argument that Sonia is experiencing cognitive dissonance?

Accepted Answer

A)   She believes that beauty is merely a superficial aspect of one's personality.
B)   She does not wear makeup as she is aware of the ingredients that go into making these products.
C)   She recently attended a presentation on the harmful effects of certain chemicals used in cosmetics.
D)   She believes that research and testing are an integral part of providing consumers with safe products.
E)   She feels that this field of work does not allow her to utilize her full potential.F) C) and D)
G) All of the above

Question 6

Neglect is an active and constructive response to dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 7

The business head at Solaris Services was alarmed by the finding of a recent survey conducted in-house which revealed that most employees were dissatisfied with their work. He holds a meeting with various department heads to identify ways to stem the brewing discontent. One manager suggests providing employees with greater training opportunities. What assumption is the manager making?

Accepted Answer

A)   Employees feel that their efforts are not being adequately recognized by the management.
B)   Employees are highly skilled and value economic rewards over and above opportunities for growth.
C)   Employees are stifled by the degree of centralized control and bureaucracy within the organization.
D)   Employees feel that their employer does not value them enough to make investments in them.
E)   Employees feel excluded from organizational issues that have an influence on them.F) A) and E)
G) A) and B)

Question 8

Is there a relationship between job satisfaction and turnover? Explain.

Accepted Answer

The relationship between job satisfactio...

Question 9

The human resource department of Healthy Eating, a chain of health food stores, recently conducted a survey to analyze employee commitment. Which of the following statements is most likely to indicate a high degree of organizational commitment?

Accepted Answer

A)   "I am a great believer in the importance of a healthy diet and this is why I am glad to be working for a company that is trying to make simple, healthy food available to all."
B)   "I enjoy working for Healthy Eating because of the growth prospects that it offers and the wide range of responsibilities each one of us have."
C)   "Even though I only work in the production department, it's good to know that my feedback gets considered during our interactive in-house sessions."
D)   "The challenging nature of the work and the thoughtful and generous way they treat their staff has made Healthy Eating the best place I have ever worked in."
E)   "My company offers me good perks and benefits."F) B) and D)
G) A) and D)

Question 10

What are the three components of an attitude?

Accepted Answer

The three components of an attitude are ...

Question 11

Discuss whether employee satisfaction is related to positive customer outcomes.

Accepted Answer

The evidence indicates that satisfied em...

Question 12

Which of the following is true about the correlation between salary and job satisfaction?

Accepted Answer

A)   Pay is not related to job satisfaction for employees in underdeveloped countries.
B)   Salary and perks do not have a role in overall happiness of employees from poor countries.
C)   Pay does not play a critical role in job satisfaction when an individual reaches a level of comfortable living.
D)   Financial perks and benefits always create job satisfaction irrespective of standards of living.
E)   High salary level always creates organizational commitment.F) B) and E)
G) A) and D)

Question 13

Which of the following statements represents the cognitive component of attitude?

Accepted Answer

A)   I have decided to inform my supervisor that I will be quitting my job.
B)   I intend to work during the weekend to meet the month's deadline.
C)   I feel upset about having to work during Christmas.
D)   It is disappointing to know that I did not get a good evaluation.
E)   This job is not giving me an opportunity to explore my skills.F) D) and E)
G) A) and C)

Question 14

What are core self-evaluations? Differentiate between positive and negative core self-evaluations.

Accepted Answer

Research has shown that people who have ...

Question 15

Jason has been spending a great deal of work time talking to his co-workers about how dissatisfied he is with the job. He has spent quite a bit of time discussing unionization. Jason has also arrived at work intoxicated twice in the last week. His behavior can be classified as ________ behavior.

Accepted Answer

A)   citizenship
B)   deviant
C)   organizational commitment
D)   positive affect
E)   satisficingF) A) and D)
G) A) and E)

Question 16

Kimberley Mayfield recently evaluated her subordinate's progress report. She now plans to inform her about the objectives she did not achieve and how she can perform better. By doing this, Mayfield will be demonstrating the ________ component of an attitude.

Accepted Answer

A)   cognitive
B)   affective
C)   reflective
D)   behavioral
E)   reactiveF) A) and B)
G) C) and D)

Question 17

Which of the following is true of moderating variables in attitude relationships?

Accepted Answer

A)   Attitudes that our memories can easily access are more likely to predict our behavior.
B)   General attitudes tend to predict particular or specific behaviors.
C)   Attitudes are less likely to be remembered if frequently expressed or talked about.
D)   The relationship between an attitude and a behavior is weaker if an attitude involves a direct relation to personal experience.
E)   Conflicts between attitudes and behavior occur when there are no social pressures.F) B) and E)
G) A) and B)

Question 18

The ________ response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity.

Accepted Answer

A)   exit
B)   voice
C)   loyalty
D)   neglect
E)   acceptanceF) B) and E)
G) D) and E)

Question 19

Which of the following questions best helps understand the degree of perceived organizational support among employees?

Accepted Answer

A)   Do you believe that employee engagement has a large impact on productivity?
B)   Do you believe there is sufficient employee engagement in your department?
C)   Do your beliefs align with the organization's vision and long-term goals?
D)   Do you feel the long-term goals on sustainable work practices are workable?
E)   Do you feel the organization has sufficient recognition rewards to value good work?F) None of the above
G) A) and B)

Question 20

Rewards can offset dissonance.

Accepted Answer

A) True 
 B)False

Exam 3: Attitudes and Job Satisfaction

Neglect is an active and constructive response to dissatisfaction.

Correct Answer
verified

Correct Answer
verified

Which of the following is true about the correlation between salary and job satisfaction?

Correct Answer
verified

Kimberley Mayfield recently evaluated her subordinate's progress report. She now plans to inform her about the objectives she did not achieve and how she can perform better. By doing this, Mayfield will be demonstrating the ________ component of an attitude.

Correct Answer
verified

The ________ response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity.

Correct Answer
verified

Discuss whether employee satisfaction is related to positive customer outcomes.

Correct Answer
verified
The evidence indicates that satisfied em...
View Answer

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is referred to as ________.

Correct Answer
verified

What is workplace deviance? Explain.

Correct Answer
verified
Job dissatisfaction and antagonistic rel...
View Answer

The human resource department of Healthy Eating, a chain of health food stores, recently conducted a survey to analyze employee commitment. Which of the following statements is most likely to indicate a high degree of organizational commitment?

Correct Answer
verified

Is there a relationship between job satisfaction and turnover? Explain.

Correct Answer
verified
The relationship between job satisfactio...
View Answer

Jason has been spending a great deal of work time talking to his co-workers about how dissatisfied he is with the job. He has spent quite a bit of time discussing unionization. Jason has also arrived at work intoxicated twice in the last week. His behavior can be classified as ________ behavior.

Correct Answer
verified

Leon Festinger argued that follow(s) .

Correct Answer
verified

Rewards can offset dissonance.

Correct Answer
verified

The human resource department of Palmer Inc. is aiming to understand the degree of employee engagement in the organization. Which of the following statements would best help them in the process?

Correct Answer
verified

What are core self-evaluations? Differentiate between positive and negative core self-evaluations.

Correct Answer
verified
Research has shown that people who have ...
View Answer

Which of the following questions best helps understand the degree of perceived organizational support among employees?

Correct Answer
verified

Which of the following statements represents the cognitive component of attitude?

Correct Answer
verified

Correct Answer
verified

Which of the following is true of moderating variables in attitude relationships?

Correct Answer
verified

What are the three components of an attitude?

Correct Answer
verified
The three components of an attitude are ...
View Answer

Exam 3: Attitudes and Job Satisfaction

Neglect is an active and constructive response to dissatisfaction.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is true about the correlation between salary and job satisfaction?

Correct AnswerverifiedShow Answer

Kimberley Mayfield recently evaluated her subordinate's progress report. She now plans to inform her about the objectives she did not achieve and how she can perform better. By doing this, Mayfield will be demonstrating the ________ component of an attitude.

Correct AnswerverifiedShow Answer

The ________ response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity.

Correct AnswerverifiedShow Answer

Discuss whether employee satisfaction is related to positive customer outcomes.

Correct AnswerverifiedThe evidence indicates that satisfied em...View AnswerShow Answer

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is referred to as ________.

Correct AnswerverifiedShow Answer

What is workplace deviance? Explain.

Correct AnswerverifiedJob dissatisfaction and antagonistic rel...View AnswerShow Answer

The human resource department of Healthy Eating, a chain of health food stores, recently conducted a survey to analyze employee commitment. Which of the following statements is most likely to indicate a high degree of organizational commitment?

Correct AnswerverifiedShow Answer

Is there a relationship between job satisfaction and turnover? Explain.

Correct AnswerverifiedThe relationship between job satisfactio...View AnswerShow Answer

Jason has been spending a great deal of work time talking to his co-workers about how dissatisfied he is with the job. He has spent quite a bit of time discussing unionization. Jason has also arrived at work intoxicated twice in the last week. His behavior can be classified as ________ behavior.

Correct AnswerverifiedShow Answer

Leon Festinger argued that ________ follow(s) ________.

Correct AnswerverifiedShow Answer

Rewards can offset dissonance.

Correct AnswerverifiedShow Answer

The human resource department of Palmer Inc. is aiming to understand the degree of employee engagement in the organization. Which of the following statements would best help them in the process?

Correct AnswerverifiedShow Answer

What are core self-evaluations? Differentiate between positive and negative core self-evaluations.

Correct AnswerverifiedResearch has shown that people who have ...View AnswerShow Answer

Which of the following questions best helps understand the degree of perceived organizational support among employees?

Correct AnswerverifiedShow Answer

Which of the following statements represents the cognitive component of attitude?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is true of moderating variables in attitude relationships?

Correct AnswerverifiedShow Answer

What are the three components of an attitude?

Correct AnswerverifiedThe three components of an attitude are ...View AnswerShow Answer

Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The evidence indicates that satisfied em...
View Answer

Correct Answer
verified

Correct Answer
verified
Job dissatisfaction and antagonistic rel...
View Answer

Correct Answer
verified

Correct Answer
verified
The relationship between job satisfactio...
View Answer

Correct Answer
verified

Leon Festinger argued that follow(s) .

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Research has shown that people who have ...
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Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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The three components of an attitude are ...
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